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Skills

  • Public relations
  • Microsoft Office Suite proficiency
  • Customer feedback analysis
  • File and data retrieval systems
  • Supervision
  • Administrative Task Automation
  • Daily operations reporting
  • Problem resolution
  • Customer service
  • Team management

Work Experiences

  • Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Defined and documented office procedures and provided thorough and comprehensive training for all administrative support staff using updated SOPs.
  • Reduced project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
  • Kept track of 7 clients' files and records while adhering to all security protocols to prevent data breaches and misuse.
  • Assisted more than 14 Front Desk Office Managers with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Was in charge of billing, collection, and reporting for a framework office that generated over $3 per year.
  • Achieved a 29% reduction in equipment downtime.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.
  • Used automation to manage client correspondence, record tracking, and data communications in the office.

Summaries

  • Strong technical skills and experience in client relations.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Recognized for outstanding customer service and teamwork.
  • Results-oriented Travel and Hospitality professional with team leadership, data analysis, and project management strengths.
  • Professional with extensive experience in streamlining processes, supervising team members, and completing client relations.
  • Professional and well-versed office team member with excellent clerical skills and Travel and Hospitality knowledge.
  • French and German are both fluent.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Individual with performance reporting and cross-functional collaboration skills who is highly communicative and personable.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Managed mail and package deliveries, enforcing security measures and reducing delivery-related losses by 83% over two years.
  • Reduced office supply waste by establishing a sustainable inventory system, lowering costs by 18% over three years.
  • Cross-trained front desk staff on administrative tasks, reducing overtime hours by 41% while enhancing team versatility.
  • Spearheaded front office digital transformation efforts, cutting data entry time by 49% through automation.
  • Facilitated the negotiation of office leasing terms, ensuring cost-effective solutions that reduced leasing expenses by 60% annually.
  • Introduced a multi-touch visitor check-in process that reduced front desk congestion by 45% during peak hours.
  • Implemented a centralized communication system, improving issue escalation response rates by 44% across departments.
  • Led the development of a new check-in process for visitors and clients, increasing efficiency and reducing wait times by 41%.
  • Standardized front desk daily operations playbook, improving task completion rates among team members by 50%.
  • Managed relationships with key service providers, securing contracts that reduced office supply costs by 28%.

Affiliations

  • Associate member of the Project Management Institute (PMI), applying project management techniques to improve office processes
  • Certified Office Manager through the Office Management Association (OMA), received certification in 2020
  • Participant in global networking group Office Management 360, exchanging strategies for workflow optimization
  • Participant in the annual International Facility Management Organization (IFMA) conference on office space optimization
  • Joined the Association for Talent Development (ATD), focusing on honing staff training and onboarding strategies
  • Lead an eco-efficiency initiative under the Green Business Certification Inc. (GBCI), resulting in 78% paper usage reduction
  • Attendee and panelist at the Administrative Professional Conference focused on office workflow improvements (2015)
  • Member of the Data-Driven Offices Initiative, empowering members with tools to reduce operational bottlenecks
  • Affiliate of the National Association of Hotel and Lodging Front Desk Managers
  • Held a leadership role in the Office Communication Systems Management Association, improving interdepartmental communication

Certifications

  • First Aid/CPR
  • Office Financial Management Certification by Brightline
  • Salesforce
  • Certified Public Manager (CPM) by system
  • CompTIA Network+
  • Digital Visitor Management System Specialist Certification by Harbor & Co.
  • Hospitality and Tourism Management Certification by eCornell
  • Certified Supervisory Manager (CSM) by HR Certification Institute
  • Facilities Management Professional (FMP) by IFMA
  • Cisco Certified Internetwork Expert (CCIE)

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