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Skills

  • Process improvement
  • Appointment overlap reduction
  • Supply Chain Management
  • CCTV
  • Inventory management
  • Adaptability to changing priorities
  • Data entry
  • Accounts payable and receivable
  • Administrative support
  • Team management

Work Experiences

  • Delegated team tasks based on each Front Desk Office Manager's skill level and knowledge, resulting in a 7% increase in accuracy and productivity.
  • Allowed for real-time adjustments.
  • Was in charge of converting management directives into actionable directives for front-line employees.
  • Was in charge of billing, collection, and reporting for a framework office that generated over $3 per year.
  • Oversaw daily operations at the category office, ensuring that excellent services and care were delivered on a consistent basis.
  • Analyzed office workflows.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Guided employees through routine and complex administrative situations with a decisive but motivating approach.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • In all aspects of administrative support, a multidisciplinary professional demonstrates essential and developed techniques in policy, procedure, and process improvement initiatives that minimize labor, increase productivity, and maintain quality.
  • Multi-tasking expert with over 14 years of system experience and a strong desire to contribute to team success.
  • With eagerness and attention, dependable in assisting various office staff and customers.
  • Flexible and dedicated team player with team leadership and stakeholder engagement expertise.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Dedicated go-getter with a team-first attitude and the ability to remain calm in high-pressure situations.
  • Professional with extensive experience in streamlining processes, supervising team members, and completing client relations.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Established vendor relations and renegotiated service contracts, leading to a 69% decrease in office operational costs without compromising quality.
  • Cross-trained front desk staff on administrative tasks, reducing overtime hours by 41% while enhancing team versatility.
  • Managed relationships with key service providers, securing contracts that reduced office supply costs by 28%.
  • Spearheaded front office digital transformation efforts, cutting data entry time by 49% through automation.
  • Introduced a multi-touch visitor check-in process that reduced front desk congestion by 45% during peak hours.
  • Coordinated and executed 14 corporate events annually, resulting in a 73% improvement in employee engagement.
  • Successfully cut office utility expenses by 35% through the implementation of energy-saving practices.
  • Facilitated the negotiation of office leasing terms, ensuring cost-effective solutions that reduced leasing expenses by 60% annually.
  • Awarded Top Performer for maintaining the highest level of front desk customer service satisfaction in 2019.
  • Orchestrated the front desk's implementation of Workday, onboarding staff and ensuring a 12-week rollout with zero downtime.

Affiliations

  • Affiliate of the National Association of Hotel and Lodging Front Desk Managers
  • Engaged in the National Association for Professional Women (NAPW) local chapter's Office Management forum
  • Contributor to the Office Efficiency Best Practices task force, a project of the Administrative Professionals Network (APN)
  • Certification in Document Management from Meridian, specializing in paperless filing systems
  • Engaged in the International Office Professionals Association (IOPA), focusing on improving document retrieval processes
  • Member of the Data-Driven Offices Initiative, empowering members with tools to reduce operational bottlenecks
  • Certified Customer Experience Professional through initiative, with a focus on front-desk management practices
  • Member of the Sustainable Practices Working Group, where office operations are aligned with green certification standards
  • Certified Office Manager through the Office Management Association (OMA), received certification in 2020
  • Graduate of the Executive Assistant Skills Academy, specializing in calendar management and travel coordination

Certifications

  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by framework
  • CompTIA Network+
  • First Aid/CPR
  • Digital Visitor Management System Specialist Certification by Harbor & Co.
  • Basic Life Support (BLS) Certification by American Heart Association
  • Conflict Resolution & Negotiation Certification by Summit Group
  • Microsoft Office Specialist (MOS)
  • Certified Public Accountant (CPA)

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