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Skills

  • Cross-functional team collaboration
  • Customer service
  • Regulatory compliance
  • Client advocacy
  • Business operations
  • Data analysis
  • Dispute resolution and conflict management
  • Staff training and development
  • Onsite facility tours
  • Auditing and compliance with OSHA standards

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted team productivity by 18%.
  • Collaborated with external agencies.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Achieved Innovation Award for Best Adobe Creative Suite Services.
  • Designed custom intervention plans for 14 clients annually.
  • Decreased case backlogs by 77% within six months.
  • Developed a case tracking system.
  • Achieved results within the first quarter of 2018.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Client-focused manager implementing systematic feedback sessions, achieving a 25% improvement in client satisfaction.
  • Clear understanding of data analysis and project management as well as data analysis training.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Achieved positive client outcomes.
  • Achieved accurate reporting.
  • Adept Case Management Manager experienced in managing compliance audits, securing vital funding and strengthening operational capabilities.
  • Accomplished Case Management Manager.
  • Achieved a 57% increase in service quality.

Accomplishments

  • Led policy creation initiatives that ensured adherence to new state-level guidelines, reducing liability exposure by 53% for the organization.
  • Oversaw the successful management of 15 high-priority cases, reducing case backlog by 25% in six months.
  • Improved efficiency by implementing new software that enhanced case tracking and reduced administrative time by 35% per employee.
  • Worked as the lead on a case backlog reduction project, clearing 9 cases and reducing backlog by 80% within the past year.
  • Collaborated with external partners to create a multi-agency support network, benefiting 10 clients with complex needs.
  • Mentored a high-performing team of 11 multidisciplinary professionals to reduce client attrition by 50% in 2024.
  • Successfully advocated for policy improvements that positively impacted 9 clients by improving service accessibility.
  • Worked closely with leadership to prepare quarterly reports, resulting in the department securing $17 in renewed funding.
  • Piloted a new case logging system that cut administrative overhead by 64%, enabling staff to focus more on client care.
  • Trained a cross-functional team of 9 caseworkers on crisis response protocols, enhancing overall team readiness for urgent cases.

Affiliations

  • Founding Member of the Multidisciplinary Team Coordination Committee in the Pacific Northwest, 2023-Present
  • Alumni of the Health Care Leadership Program at category focusing on case escalation strategies, 2019
  • International Council of Nurses
  • Affiliated with the American Nurses Association (ANA), actively engaging in Continuing Education programs, 2024-Present
  • Toastmasters
  • Member of the Case Management Society of America (CMSA), 2023-Present
  • Membership with the International Association of Social Work with Groups (IASWG), collaborative case workshops, 2020-Present
  • Rotary International
  • Certification with the Healthcare Financial Management Association (HFMA) on case cost savings and resource allocation, 2019
  • Certification with the Commission for Case Manager Certification (CCMC), 2018-Present

Certifications

  • CompTIA Security+
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Certified Mental Health Professional (CMHP)
  • Board Certification in Case Management (CCMC)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Professional in Utilization Review (CPUR)
  • Certified Utilization Review and Healthcare Management Professional (CUR-HM)
  • Certified Healthcare Administrative Professional (cHAP)

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