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Skills

  • Client retention strategy
  • Staff training and development
  • First Aid/CPR
  • Data-driven decision making
  • MS Office
  • Client needs assessments
  • Client intake and assessment customization
  • Workflow Optimization
  • Multidisciplinary Team Coordination
  • Change management during software integration

Work Experiences

  • Decreased case backlogs by 77% within six months.
  • Designed custom intervention plans for 5 clients annually, achieving a 65% increase in positive case outcomes.
  • Answered 9 calls per 6 months to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Delivered specialized care.
  • Collaborated with external agencies and health professionals to ensure wrap-around services for over 13 vulnerable clients.
  • Created a comprehensive intake process, reducing case processing time by 9% and increasing overall efficiency.
  • Developed a case tracking system.
  • Collaborated with the IT department.
  • Coordinated team development activities and trainings with senior case managers.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Advocate for client-centered care, raising success rates by 15% through individualized case plans over a 4-year period.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Case Management Manager focused on client advocacy, improving care outcomes through tailored intervention plans and cross-functional collaboration.
  • Adaptable professional with strong performance tracking experience.
  • Achieved a 37% improvement in client satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 25% advancement in client outcomes.
  • Achieved accurate reporting.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully advocated for policy improvements that positively impacted 9 clients by improving service accessibility.
  • Led policy creation initiatives that ensured adherence to new state-level guidelines, reducing liability exposure by 53% for the organization.
  • Played a key role in securing a $10 grant to fund new community service initiatives aimed at metric.
  • Facilitated cross-functional collaboration with health care providers, resulting in enhanced wrap-around services for 10 clients.
  • Coordinated the resolution of 18 emergency cases, improving average handling time by 29% in 2023.
  • Collaborated with external partners to create a multi-agency support network, benefiting 10 clients with complex needs.
  • Oversaw the successful management of 15 high-priority cases, reducing case backlog by 25% in six months.
  • Introduced quality control measures that improved compliance with state and federal regulations, resulting in 17 consecutive successful audits.
  • Trained a cross-functional team of 9 caseworkers on crisis response protocols, enhancing overall team readiness for urgent cases.

Affiliations

  • Rotary International
  • Member of the American Case Management Association (ACMA), participating in workgroups on quality improvement, 2019-Present
  • Society of Women Engineers
  • Association for Computing Machinery
  • Certification in Advanced Case Management Techniques from system, 2021
  • Jaycees
  • National Association of Social Workers
  • Contributor to the Managed Care & Case Management Forum, participating in annual conferences, 2017-Present
  • International Association of Administrative Professionals
  • Case Management Fellowship completed with metric, 2024

Certifications

  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) with Healthcare Specialization
  • Certified Case Management Administrator (CCMA)
  • Apple Certified Associate (ACA)
  • ServSafe
  • Board Certification in Case Management (CCMC)
  • Salesforce
  • World Health Organization (WHO) Leadership in Health and Social Care Certification
  • Integrated Case Management (ICM) Certification
  • Certifications in Health Information Management (RHIA, RHIT)

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