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Skills

  • Food plating and presentation
  • Customer footfall analysis
  • Cost controls
  • Foot traffic maximization
  • Regulatory compliance
  • Scheduling
  • Cross-department collaboration
  • Relationship development
  • Communications
  • Customer satisfaction improvement

Work Experiences

  • Adhered to health and safety regulations.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Boosted customer satisfaction.
  • Boosted revenues by $13.
  • Collaborated with mall management at Columbus to coordinate consistent sanitation and public seating cleanliness.
  • Plan and designate shifts and hours for 6 employees' schedules.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Achieved reduction over the past 2022.
  • Achieved 37% fewer stock shortages during peak times.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.

Summaries

  • Adept at enforcing food safety standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Food Court Manager is a dedicated and hardworking Miscellaneous food service director with 16 years of experience.
  • Achieved a 21% reduction in employee turnover.
  • Food Court Manager is a multi-talented Food Court Manager who is consistently rewarded for planning and operational improvements.
  • Achieved top cleanliness ratings in 2019.
  • Accomplished Food Court Manager.
  • Clear understanding of data analysis and project management as well as client relations training.
  • Outstanding leader with excellent communication and conflict-resolution skills.

Accomplishments

  • Mentored and developed a management pipeline, successfully promoting 15 junior staff members into leadership roles.
  • Documented and resolved process which led to system.
  • Reduced time-to-service by 32% by implementing food prep optimization techniques and investing in advanced kitchen equipment.
  • Spearheaded a food donation initiative that redirected surplus food items to local charities, reducing waste by 26%.
  • Improved gross margins by 33% through process enhancements in inventory management and supplier negotiations.
  • Introduced cross-training programs for staff across all food vendors in order to boost team flexibility and reduce absenteeism impact.
  • Supported budgeting for all food court operations, identifying and resolving financial discrepancies valued at $205,000.
  • Led customer satisfaction improvement initiatives that resulted in a 42% reduction in complaints related to service time.
  • Analyzed customer preferences and adjusted menu offerings, resulting in a 54% boost in sales within one year.
  • Achieved targeted food sales volumes through the strategic placement of high-margin products at key points in the food court layout.

Affiliations

  • International Food Service Executives Association (IFSEA)
  • Rotary International
  • Institute of Food Technologists (IFT)
  • National Council of Chain Restaurants (NCCR)
  • International Franchise Association (IFA)
  • American Marketing Association
  • ServSafe Food Handler Certification OSHA
  • Jaycees
  • Restaurant Leadership Conference (RLC)
  • Global Food Safety Initiative (GFSI)

Certifications

  • Food Court Business Operations Certificate by method
  • Labor Cost Optimization Certification by the National Restaurant Association
  • Certified Professional in Food Safety (CP-FS)
  • ServSafe
  • Allergen Awareness Certification by method
  • Foodborne Illness Prevention Certification from process
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Dining Room Associate by the National Restaurant Association
  • Advanced Certification in Customer Conflict Management by Cedar Works

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