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Skills

  • Relationship building
  • Merchandising
  • Cash flow management
  • Process improvement
  • Relationship development
  • POS systems expert
  • International sales support
  • Active Data Online
  • Client relations strength
  • POS systems knowledge

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Customers were notified of upcoming sales events and promotions.
  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Responded to customer calls in a timely and professional manner.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Quickly recognized problems and took appropriate action to ensure a quick resolution.
  • Kept a perfect attendance record for 18 months.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.

Summaries

  • 7 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Residential Trainer proactive with experience in providing support and resolving customer complaints.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Team player who is also a good communicator.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Residential Trainer is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Fluent in French. Personable and professional communicator.
  • Top performer with a track record of achieving and exceeding objectives.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Skilled at staff training and building rapport with clients.

Accomplishments

  • Determined
  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Adapted
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Advised
  • Completed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Trained
  • Routinely helped as many as 16 customers each day in a high-volume retail outlet.

Affiliations

  • American Network of Community Options and Resources (ANCOR)
  • Rotary International
  • Freemason
  • Supported Living Network International (SLNI)
  • Disability Rights Advocates Network
  • International Association for Residential Care and Treatment
  • Society for Human Resource Management (SHRM) - Special Interest Group on Disabilities
  • Council for Exceptional Children (CEC)
  • American Marketing Association
  • American Counseling Association (ACA) Membership

Certifications

  • Certified Dementia Practitioner (CDP) by the National Council of Certified Dementia Practitioners
  • Certified in Medication Administration for Caregivers, Washington
  • Certified in Nonviolent Crisis Intervention (CPI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR/AED Certification by program
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Competency-Based Training (CBT), Harbor & Co.
  • First Aid/CPR Certified
  • Adobe Certified Expert (ACE) ServiceNow

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