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Skills

  • Community Outreach & Engagement Programs
  • Ethical decision-making frameworks
  • File management
  • Budgets
  • Organization
  • Child Welfare Laws and Regulations
  • Client Retention Strategies
  • Project organization
  • Process equipment
  • MS Office

Work Experiences

  • Collaborated with legal professionals.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Achieved full recovery for 71% of clients.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Applied behavioral interventions for substance abuse support.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with mental health professionals to create and implement action plans for clients with dual-diagnosis, improving care outcomes by 19% %.
  • Assisted 16 displaced clients during emergency relief efforts.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved high client satisfaction scores.
  • Achieved an President's Club for excellence in managing family reunifications.
  • Within Miscellaneous, senior County Caseworker and outstanding performer in workflow optimization and performance reporting.
  • Excellent County Caseworker with a strong emphasis on domestic violence prevention and education.
  • Achieved a 37% improvement in response times.
  • Achieved 61% efficiency increase in administrative processes.
  • County Caseworker is a multi-talented County Caseworker who is consistently rewarded for planning and operational improvements.
  • Collaborated with mental health professionals to triangulate care plans for clients with dual-diagnoses, improving successful case resolutions by 53% %.
  • Advocated for effective case management.

Accomplishments

  • Resolved product issue through consumer testing.
  • Using conflict resolution strategies, successfully mediated 11 landlord-tenant disputes involving delayed rental payments, reaching settlements in 33% of cases.
  • Reduced office workloads by 15% after integrating new case management software, allowing staff to process cases more efficiently.
  • Facilitated the development and deployment of training initiatives for new caseworkers, leading to a 48% improvement in onboarding efficiency.
  • Reduced average case resolution times by 79% through standardizing digital tracking tools and modernizing case documentation systems.
  • Provided trauma-informed care recommendations during case evaluations, leading to improved care protocols and outcomes for 17 high-risk cases.
  • Collaborated with team of 13 in the development of system.
  • Spearheaded community outreach efforts that increased participation in public welfare programs by 72%, ensuring greater awareness and access to services.
  • Worked with nonprofit organizations to secure housing and employment assistance for 9 low-income families, successfully stabilizing their living conditions.
  • Intervened in 15 potential child abuse cases, ensuring compliance with mandatory reporting regulations and prioritizing child welfare and safety.

Affiliations

  • Student membership in the American Psychological Association (APA)
  • American Public Human Services Association (APHSA)
  • National Alliance on Mental Illness (NAMI)
  • Social Work Ethics & Law Institute (SWELI)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • State Licensed Social Worker Association - Ohio
  • National Council for Behavioral Health
  • Association for Computing Machinery
  • Society for Social Work and Research (SSWR)

Certifications

  • First Aid/CPR Certified
  • ServSafe
  • CompTIA Network+
  • Registered Behavior Technician (RBT)
  • Certified Social Worker (CSW)
  • Foster Care Case Manager Credential standard
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Family Support Specialist (FSS) Certification - method

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