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Skills

  • Case Management Systems (CMS) Proficiency
  • Community Outreach & Engagement Programs
  • Regulatory compliance
  • Client needs assessment
  • Child Welfare Laws and Regulations
  • Process equipment
  • Basic counseling techniques
  • File management
  • MS Office
  • Process improvement

Work Experiences

  • Advised clients on social service pathways.
  • Collaborated with legal professionals.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Adapted County programs to cultural contexts.
  • Oversaw the delivery of procedure project by metric team, which resulted in procedure.
  • Authored detailed affidavits for court proceedings.
  • Completed home welfare checks to comply with state and program guidelines.

Summaries

  • Certified in trauma-informed care with substantial success in addressing the emotional needs of clients, increasing retention in care plans by 46% %.
  • Excellent County Caseworker with a strong emphasis on domestic violence prevention and education.
  • County Caseworker is a multi-talented County Caseworker who is consistently rewarded for planning and operational improvements.
  • Achieved a 50% improvement in school attendance.
  • Addressed the emotional needs of clients.
  • Achieved a 37% improvement in response times.
  • Adept at creating individualized plans.
  • Adept at using case management systems (CMS) for accurate documentation and efficient recordkeeping while managing multiple client priorities.
  • Achieved a measurable decrease in recidivism.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Conducted needs assessments on 16 clients annually, ensuring targeted resource allocation and achieving enhanced family outcomes.
  • Using conflict resolution strategies, successfully mediated 11 landlord-tenant disputes involving delayed rental payments, reaching settlements in 33% of cases.
  • Collaborated with multidisciplinary care teams to holistically support families, reducing reoccurrence of service needs by 22% within two years.
  • Initiated community engagement forums in Boston, connecting local residents with vital public health and welfare programs.
  • Advanced agency compliance on confidentiality and ethics policies, decreasing reportable breaches by 20% over the past year.
  • Provided trauma-informed care recommendations during case evaluations, leading to improved care protocols and outcomes for 17 high-risk cases.
  • Trained a team of 14 newly hired caseworkers on public resource eligibility criteria, resulting in quicker case assessments and enhanced client experiences.
  • Spearheaded community outreach efforts that increased participation in public welfare programs by 72%, ensuring greater awareness and access to services.
  • Developed a new employee handbook on best practices for client confidentiality, boosting compliance to 29% among incoming staff.
  • Facilitated the development and deployment of training initiatives for new caseworkers, leading to a 48% improvement in onboarding efficiency.

Affiliations

  • National Association of Social Workers
  • School Social Work Association of America (SSWAA)
  • International Association of Administrative Professionals
  • Project Management Institute
  • National Foster Parent Association (NFPA)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • Student membership in the American Psychological Association (APA)
  • Freemason
  • Association of State and Territorial Social Workers
  • Rotary International

Certifications

  • Certified Child Welfare Specialist (CCWS) - National Staff Development and Training Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Social Worker (CSW)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Alcohol and Drug Counselor (CADC)
  • Certified Family Life Educator (CFLE) - process
  • Nationally Certified Health Education Specialist (CHES) - National Commission for Health Education Credentialing
  • Certified in Cultural Competency Training - method
  • Certified Advocate for Victims of Sexual Violence - National Organization for Victim Assistance (NOVA)

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