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Skills

  • Mercy ministry
  • Sacraments administration
  • Problem resolution
  • Customer service
  • Emergency on-call spiritual care
  • MS Office
  • Family support
  • Mass casualty response
  • System equipment
  • Conflict resolution and mediation

Work Experiences

  • Counseled and cared for patients with life-threatening illnesses in order to help families cope with the impending death of a loved one.
  • Attended daily interdisciplinary rounds, where input on spiritual matters helped to optimize care plans, resulting in a 35% reduction in patient distress symptom reports.
  • Assisted over 11 individuals.
  • Amplified interfaith visibility.
  • Collaborated with marketing to integrate pastoral care data into patient records, improving patient care continuity efforts by 65%.
  • Amplified interfaith visibility by organizing cultural competence workshops, attracting over 12 attendees and enhancing morale across the organization by 73%.
  • Communicated with the interdisciplinary healthcare team to learn more about the patient's condition, family dynamics, and the health care team's understanding of the need for spiritual care.
  • Benefitted over 18 participants.
  • Advocated for spiritual care services.
  • Achieved results over two years.

Summaries

  • Clear understanding of client relations and workflow optimization as well as process improvement training.
  • Boosted employee morale by 22%.
  • Staff Chaplain who is compassionate and has 14 years of experience assessing, developing, and coordinating spiritual care plans.
  • Staff Chaplain in spiritual initiative ministry with 17 years of experience.
  • Excited to bring spiritual leadership and talent to a growing church.
  • Addressed patient and family spiritual distress.
  • Achieved results over 6 months.
  • Committed to advocacy for patients and families.
  • Accomplished in creating grief counseling programs, which have helped over 13 families navigate loss, leading to a 71% increase in long-term care satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Trained chaplaincy volunteers to offer specialized grief counseling, leading to a 71% improvement in bereavement care services.
  • Initiated a system-wide pastoral care outreach program, increasing chaplain referrals from medical staff by 29% within two years.
  • Collaborated in discussions on patient autonomy and spirituality during end-of-life care, resulting in more patient and family-centered care planning.
  • Trained medical and pastoral care staff to recognize and manage spiritual distress, improving holistic patient care indicators by 28%.
  • Collaborated with team of 5 in the development of method.
  • Achieved a 61% year-over-year increase in patient consultations by designing an outreach strategy targeting high-risk populations.
  • Led development of mindfulness and meditation offerings in collaboration with clinical leaders, drawing more than 8 participants weekly.
  • Organized monthly bereavement support groups, serving over 12 patients and families and receiving a 72% satisfaction rating.
  • Provided faith-specific counseling to members of underserved populations, contributing to 67% higher engagement in faith-based care plans.
  • Coordinated and led training seminars on crisis intervention, preparing 9 interdisciplinary team members for emergency emotional support roles.

Affiliations

  • Professional Wellness and Resiliency Association
  • Bereavement Support Alliance Denver
  • Chaplaincy Innovation Lab
  • LGBTQIA+ Faith and Spiritual Wellness Support Coalition
  • Cross-Cultural Spiritual Care Task Force
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Crisis Chaplaincy in Healthcare Raleigh
  • Toastmasters
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Patient Advocacy Certification in Healthcare – Beacon Labs
  • Faith and Healthcare Ethics Certificate – system
  • Certificate in End-of-Life Care – program
  • CompTIA Security+
  • Cultural Competency in Healthcare Chaplaincy Certificate – Vantage
  • Mindfulness-Based Chaplaincy Certification – standard
  • Salesforce
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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