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Skills

  • Cost reduction strategy development
  • Customer and stakeholder communication
  • Product development
  • Database administration (e.g., SQL, Oracle)
  • Software testing
  • Program installations
  • Data Loss Prevention (DLP)
  • Team management
  • Hardware acquisition and vendor management
  • System upgrades

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built automated scripts for monitoring processes.
  • Achieved zero compliance issues.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Analyzed resource allocation.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Achieved resolution within the first two years.
  • Collaborated with procedure customers to determine their needs and deliver program service.

Summaries

  • Years of progressive IT experience 3.
  • Assistant System Administrator with a passion for continuous learning, staying current with emerging technologies and improving overall system architecture.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted efficiency.
  • Assistant System Administrator focused on optimizing server performance.
  • Problem-solving and decision-making skills are exceptional.
  • Assistant System Administrator is a multi-talented Assistant System Administrator who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at patch management automation, reducing security vulnerabilities by 30% across 5 devices and ensuring system stability.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Assisted in company-wide IT audits, delivering findings that optimized cybersecurity workflows resulting in Innovation Award or OSHA recognitions.
  • Collaborated with team of 15 in the development of process.
  • Managed Active Directory, handling user provisioning and maintaining security policies for 5 users, resulting in a 79% reduction in security breaches.
  • Optimized system resource allocation across 10 virtual machines, resulting in energy cost savings of 38% annually.
  • Trained 11 end-users on effective usage of Microsoft Excel, lowering helpdesk ticket submissions by 28% after two years.
  • Documented and resolved method which led to initiative.
  • Leveraged virtualization tools to consolidate servers, reducing physical infrastructure costs by 54%.
  • Configured and managed 9 routers and firewalls to ensure consistent high-speed connectivity across different branches.
  • Provided first-tier technical support for internal users, reducing backlog tickets by 25% within several months.
  • Collaborated with senior system administrators to improve cybersecurity monitoring, decreasing potential vulnerabilities by 28% over metric.

Affiliations

  • Association of Information Technology Professionals
  • Regular participant in the System Administrator Appreciation Week at Raleigh
  • Alumni - process with specialization in Computers Software
  • Member - National Association of Systems Administrators (NASA)
  • Member - Cloud Native Computing Foundation (CNCF) - Kubernetes focus
  • National Association of Social Workers
  • Member - International Association of Cloud & Microsoft Azure Professionals
  • Member - Internet Infrastructure Coalition (i2Coalition) since 2017
  • Association for Information Systems (AIS)
  • American Marketing Association

Certifications

  • ITIL Foundation Certification
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • SANS GIAC Certified Incident Handler (GCIH)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Systems Auditor (CISA)
  • Certificate of Cloud Security Knowledge (CCSK)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Data Privacy Solutions Engineer (CDPSE)

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