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Skills

  • Strategic planning specialized care
  • Team building
  • Client Intake Coordination
  • Community stakeholder engagement
  • Treatment plans knowledge
  • Relationship development
  • Supervision
  • First Aid/CPR
  • Digital resource guide creation
  • Planning and coordination

Work Experiences

  • Used the facility's EMR system to update patient records, transmit prescriptions, and transfer files.
  • Assisted clients in navigating healthcare services.
  • Taught youth how to use various media to spark debate and promote change.
  • Assisted veterans in accessing healthcare benefits and mental health counseling through partnerships with the program, leading to a 45% increase in service uptake.
  • Adapted to social distancing restrictions during COVID-19.
  • Achieved a 55% reduction in emergency shelter usage by connecting homeless clients with sustainable housing solutions within 16 days.
  • Worked with people from various disciplines to provide patients with a consistent level of care.
  • Built a strong foundation and presented a united front in the face of initiative and metric concerns.
  • Achieved a 61% reduction in emergency shelter usage.
  • Adapted services based on survey results.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Motivating leader who has built and managed program teams in the past.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Strategic thinker with expertise in team leadership.
  • Achieved a 19% increase in housing stability rates by connecting homeless clients with rapid rehousing solutions and long-term support.
  • Dedicated Community Resource Worker who can use proven interpersonal, sales, and communication skills to get people's attention and make a difference on important social, economic, and political issues.
  • Expert in metric with a strong aptitude for streamlined and spearheaded.
  • Strong technical skills and experience in quality assurance.
  • Prepared to use skills to make a positive impact on system changes.
  • Community Resource Worker is a hardworking Community Resource Worker who is used to treating a wide range of patient needs while managing changing conditions.

Accomplishments

  • Researched best practices in trauma-informed care and applied findings to program development, leading to a 23% increase in service user engagement.
  • Created client-centered care plans that emphasized holistic services, increasing overall satisfaction rates by 38% and reducing case closure times.
  • Developed and implemented early intervention programming for homeless youth, reducing long-term homelessness by 69% over 5 years.
  • Utilized case management software to track client outcomes, improving follow-up rates by 21% and reducing missed appointments by 82%.
  • Developed a digital resource guide for community services, improving access to information by 77% for residents navigating complex support systems.
  • Led cultural competency training for outreach teams, enhancing service delivery in diverse communities by 59%.
  • Executed a volunteer recruitment and training initiative, growing the volunteer pool by 82% and reducing the staff workload by 5 hours per month.
  • Partnered with the Department of Health to organize an annual health fair, boosting preventive care participation by 83%.
  • Partnered with local shelters and mental health agencies to provide integrated support services, resulting in a 29% increase in client stability within 16 months.
  • Collaborated with multidisciplinary teams to deliver wraparound care and housing services, leading to a 81% reduction in homelessness re-admissions.

Affiliations

  • Certified in Public Benefits Counseling through the American Association of Benefit Enrollment Professionals (AABEP), assisting clients in welfare application processes.
  • Member of the Community Action Partnership, collaborating on national policy discussions and initiatives to combat poverty and enhance social service delivery.
  • Collaborator with the Human Services Alliance of Raleigh, contributing to outreach expansion efforts that improve access to essential community services.
  • Engaged with the Network for Social Work Management, focused on leadership and management strategies in community resource settings.
  • Member of Phi Alpha Honor Society for Social Work, recognized for academic achievements and professional contributions in the social work field.
  • Certified through the American Public Human Services Association (APHSA) in digital case management tools and processes.
  • Participating member of the Social Welfare Action Alliance, advocating for policy changes aimed at addressing community needs within underrepresented populations.
  • Affiliated with the National Family Support Network, championing the expansion of family-centric resource and support programs.
  • Member of the National Council for Behavioral Health, actively attending workshops on trauma-informed methodologies and mental health case management.
  • Collaborating with the American Case Management Association (ACMA) to enhance virtual case management techniques for rural and isolated communities.

Certifications

  • Association for Project Management (APM)
  • American Heart Association First Aid/CPR/AED Certification
  • Google Certified Professional Cloud Architect
  • Family Development Credential (FDC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Grant Writing and Management
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Certified Employment Support Professional (CESP)
  • Certified Human Services Professional (CHSP)

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