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Skills

  • MS Office
  • Customer Relationship Management (CRM)
  • Banquet Event Order (BEO) Creation
  • Client Retention Strategies
  • Portioning understanding
  • Diverse beverage knowledge
  • Administrative support
  • Contract Compliance and Legal Consideration
  • Customer feedback analysis and improvement
  • Inventory control and management

Work Experiences

  • Hired qualified candidates for the positions of Assistant Banquet Events Manager and Assistant Banquet Events Manager.
  • Achieved reduction over 2018.
  • Achieved company-wide recognition.
  • Collaborated with the marketing team to create visually compelling event materials, resulting in a 70% increase in event inquiries.
  • Contributed to a 84% increase in operational efficiency.
  • Enforced staff performance and service standards to provide consistent and positive customer experiences.
  • Collaborated with the sales department.
  • Achieved a 41% decrease in food and beverage waste by proactively managing inventory and portion control during events.
  • Achieved repeat business.
  • Collaborated with the sales department to develop compelling promotional strategies, increasing event bookings by 73% over 2016.

Summaries

  • Food and Beverage student seeking hands-on experience through an internship in quality assurance.
  • Assistant Banquet Events Manager with 15 years of experience delivering excellent dining experiences.
  • Dedicated Kitchen Manager who makes a significant contribution to the team's success.
  • Increased revenue by 17%, reduced food waste, and took implemented.
  • Strong leader with extensive experience managing employees and resolving issues such as inventory, kitchen slowdowns, customer satisfaction, and initiative.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Assistant Banquet Events Manager and team leader with 12 years of experience in standard settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Expert at keeping costs under control and determining the best coverage to meet business requirements without sacrificing quality.

Accomplishments

  • Improved on-site operational efficiencies by spearheading initiatives in AV equipment troubleshooting procedures, reducing setup time by 8 hours per event.
  • Orchestrated successful high-profile events for clients with over 17 attendees, ensuring smooth operations and 100% satisfaction ratings from post-event surveys.
  • Implemented new CRM software, streamlining client communication and contributing to a 32% decrease in booking confirmation times.
  • Developed event layouts and seating arrangements, ensuring optimal space utilization and achieving a 19% increase in attendee capacity without compromising guest comfort.
  • Enhanced event profitability by upselling premium menu options and additional services, resulting in a 36% increase in average banquet revenue per event.
  • Designed and implemented an inventory management system, decreasing food and beverage overstock by 79% while ensuring event menu needs were met.
  • Utilized project management software to oversee all aspects of coordination for 2+ events annually, maintaining strict adherence to timelines and client budgets.
  • Implemented cost-saving strategies for multiple events, leading to a total savings of $6 in operational expenditures over two years.
  • Collaborated with culinary and operations teams to refine menu offerings, reducing food waste by 70% and improving cost control for future events.
  • Helped minimize food and beverage shortages by optimizing supplier inventory orders, reducing last-minute purchases by 69%.

Affiliations

  • Contributor to the annual Boston Event Planners Forum, presenting on managing increased client demands while adhering to budget limitations.
  • Member of MPI (Meeting Professionals International) since 2023, contributing to peer discussions around turnaround time efficiencies in events.
  • Volunteer Contributor at the Atlanta Convention & Tourism Bureau events committee for annual fundraiser and business showcase events.
  • Member of the Association of Destination Management Executives International (ADMEI), collaborating on luxury event preparation and execution strategies.
  • Active member of the Meetings Mean Business Coalition, promoting the value of in-person events for client relationship-building.
  • Volunteered as an events committee member for the Portland Chamber of Commerce Awards Gala for 7 years, helping secure vendors and sponsors.
  • Certified in Special Event Planning through method as of 2024, specializing in nonprofit gala organization and high-profile event logistics.
  • Affiliate of the Hospitality Sales and Marketing Association International (HSMAI), focused specifically on upselling and optimizing banquet event proposals.
  • Accepted into the Wedding International Professionals Association (WIPA), focusing on luxury wedding and coordinating premium banquet offerings.
  • Served on the Event Planning Advisory Board for system, actively contributing to curriculum improvements for event management students.

Certifications

  • Event Planning Masterclass - initiative, 2017
  • Wedding and Event Planning Certification - Lovegevity’s Wedding Planning Institute (LWPI)
  • ServSafe Alcohol Certification - Seattle
  • CompTIA Security+
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Food Safety Manager Certification - framework, 2017
  • Event Logistics Management Professional Certification - standard, 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)

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