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Skills

  • Advocacy for client rights and services
  • Client progress report generation and analysis
  • Crisis plan development and implementation
  • First Aid/CPR
  • Process improvement
  • Client rapport building and relationship management
  • Individual and group counseling
  • Communications
  • Process equipment
  • Client crisis hotline support

Work Experiences

  • Collaborated with legal representatives to advocate for clients, facilitating the resolve of 8 high-risk cases involving court-ordered treatment.
  • Oversaw the delivery of framework project by standard team, which resulted in initiative.
  • Advocated for policy changes affecting Medicaid-funded mental health services.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 23% employment placement.
  • Collaborated with multidisciplinary teams, including social workers and psychiatrists, to streamline treatment plans for higher client recovery rates.
  • Administered psychoeducational materials and resources.
  • Addressed mental health disorders.
  • Achieved a 57% boost in program effectiveness.
  • Collaborated with clinicians.

Summaries

  • Better served diverse client populations.
  • Achieved a reduction of 50%.
  • Applied clinical knowledge to improve recovery times.
  • Achieved a 67% success rate.
  • Clear understanding of team leadership and budget management as well as workflow optimization training.
  • Achieved 69% success in securing financial resources.
  • Adult Mental Health Case Manager with a focus on providing one-on-one support to individuals with dual diagnoses, increasing adherence to treatment plans by 54%.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Accomplished 40% of set treatment goals.
  • Advocated for mental health policy reform.

Accomplishments

  • Trained new case managers on confidentiality protocols, HIPAA compliance, and documentation best practices, enhancing overall department efficiency.
  • Collaborated with a cross-functional team to implement trauma-informed care practices, resulting in more positive client experiences and reduced staff burnout by 56%.
  • Developed personalized relapse prevention plans, reducing recurrence of crises among high-risk clients by 43%.
  • Served as a key member of a suicide prevention task force, leading to a 73% reduction in community suicide rates over two years.
  • Led 7 complex cases involving mental health crises, ensuring timely interventions and improving treatment plan adherence by 43%.
  • Collaborated with other agencies and legal entities to resolve 13 legal cases while respecting mental health treatment recommendations.
  • Led a community mental health awareness campaign that reached 13 individuals, improving access to mental health services by 40% in the region.
  • Assessed clients' mental health conditions and co-occurring disorders, contributing to accurate diagnosis and tailored interventions.
  • Enhanced coordination with hospitals for post-acute care programs, reducing unnecessary emergency visits for mental health crises by 46%.
  • Collaborated with team of 9 in the development of procedure.

Affiliations

  • Association for Computing Machinery
  • Social Work Hospice and Palliative Care Network (SWHPN) - Involved with enhancing mental health care for clients with terminal illnesses.
  • Case Management Society of America (CMSA) - Engaged in continuous education to improve case management methodologies and client outcomes.
  • Council on Social Work Education (CSWE) - Attended various workshops to advance proficiency in social work education and mental health theory.
  • American Case Management Association (ACMA) - Participated in professional development to enhance care coordination and case management practices.
  • National Alliance on Mental Illness (NAMI) - Member since 2020, contributing to community outreach and education for mental health advocacy.
  • International Society for Traumatic Stress Studies (ISTSS) - Joined to explore evidence-based trauma interventions applicable to case management.
  • International Association for Relationship Research (IARR) - Explored client relationship management in the mental health field to strengthen therapeutic bonds.
  • Association for Behavioral and Cognitive Therapies (ABCT) - Member actively involved in sharing best practices for treating behavioral conditions.
  • Behavioral Health Management Association (BHMA) - Networked with behavioral health professionals to share insights on case management improvements.

Certifications

  • Licensed Clinical Social Worker (LCSW)
  • Behavioral Health Case Management Certification (BH-CMC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Grief Counseling Specialist (CGCS)
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Substance Abuse Prevention Specialist (CSAPS)
  • Certified Trauma Professional (CTP)
  • CompTIA Network+
  • Certified Mental Health Professional (CMHP)

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