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Skills

  • Client relations and retention
  • Cross-departmental coordination
  • Cross-functional team collaboration
  • Project organization
  • Process improvement
  • Data entry
  • Critical risk assessment and mitigation
  • Regulatory compliance
  • Strategic planning
  • Advanced proficiency in program

Work Experiences

  • Achieved results in 18 months.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Achieved a 85% client retention rate.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Advised senior leadership on strategic business plans.
  • Achieved partnerships under budget by $10 annually.
  • Achieved recognition in 2015.
  • Kept track of how much procedure supplies were being used and contacted vendors to place new orders.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Versatile Core Member with strategic planning knowledge and strong vendor management abilities.
  • Achieved a 33% retention rate.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Professional with quality assurance and budget management fluency.
  • Within Miscellaneous, senior Core Member and outstanding performer in process improvement and risk assessment.
  • Achieved a client retention rate of 62%.
  • Core Member with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Clear understanding of client relations and team leadership as well as budget management training.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Adept at coordinating project goals across departments.

Accomplishments

  • Led a team to successfully implement a process, improving cross-departmental collaboration by 69%.
  • Developed and led continuous improvement workshops, resulting in a 64% boost to team throughput.
  • Championed continuous process improvement efforts that streamlined operations, leading to a 74% increase in productivity.
  • Supervised cross-functional team of 14 employees, improving department productivity by 23% over three years.
  • Collaborated with team of 14 in the development of method.
  • Orchestrated the company's expansion into Columbus, increasing international revenue by $9 within the first several months.
  • Designed and implemented a performance tracking system, helping to identify high-potential team members for promotions.
  • Facilitated cross-departmental alignment workshops, reducing project delays due to miscommunication by 52%.
  • Developed and executed a strategic plan to enter into system, resulting in an annual revenue increase of $16.
  • Improved the complaint resolution process by expediting escalation mechanisms, reducing complaint resolution time by 66%.

Affiliations

  • Corporate Event Planners Association (CEPA)
  • American Medical Informatics Association
  • Global Association for Quality Management (GAQM)
  • International Council of Nurses
  • International Institute of Business Analysis (IIBA)
  • Lean Enterprise Institute
  • PMI Agile Community of Practice
  • American Association of Budget & Program Analysts (AABPA)
  • Quality Assurance Institute method
  • Institute of Industrial and Systems Engineers (IISE)

Certifications

  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Certified Information Systems Auditor (CISA)
  • Google Project Management: Professional Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Leadership Coach
  • HubSpot Customer Success Professional
  • CompTIA Network+
  • Oracle Certified Expert (Financial Modules)

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