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Skills

  • HR policy development
  • Employee Engagement Improvement Initiatives
  • Employee Retention Strategy Development
  • Employee Turnover Reduction Analysis
  • Team Collaboration with Cross-Functional HR Teams
  • Presentation skills for stakeholder engagement
  • Payroll Processing & Administration
  • Resume Screening & Candidate Shortlisting
  • Data-driven decision making
  • Interview scheduling and coordination

Work Experiences

  • Updated the company's social media profiles on a daily basis to improve its online presence.
  • Conducted a survey of over 2 consumers to gather information on purchasing habits for branding purposes.
  • Evaluated and aligned compensation packages to market in order to attract highly qualified applicants for open positions within the organization.
  • Restocked office supplies and located staff files.
  • Assessed the effectiveness of training programs and made strategic recommendations for improvement to upper management.
  • Created and published a professional portfolio that included resumes, cover letters, and an online profile for category.
  • Wrote on-air promotional scripts for clients' marketing and advertising campaigns.
  • Assisted with administrative tasks such as answering phones, coordinating files, and sorting mail.
  • Used Microsoft Excel to digitally archive paper documents, which improved usability and office organization.
  • Worked with the legal and compliance teams to review paperwork, collect feedback, and gather data for new training processes.

Summaries

  • Intern with a dynamic personality and expertise in ServiceNow.
  • Motivated and upbeat, with strong interpersonal, coaching, and communication abilities.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Solid background supporting team needs in metric and category settings.
  • Balance organizational targets with compliance and employee demands to ensure well-organized and efficient HR operations.
  • Leader, decision-maker, and problem-solver on a strategic level.
  • Benefits administration, compensation structuring, and recruitment are all areas of expertise.
  • Builds rapport with people at all levels and solves problems quickly.
  • Dedicated college student pursuing a degree in Miscellaneous.
  • Dedicated to putting in long hours to make a positive difference.

Accomplishments

  • Analyzed exit interview data and compiled recommendations for improving staff retention, resulting in a reduced turnover rate by 52% within 14 months.
  • Coordinated quarterly training sessions across 13 teams, ensuring full participation and improved compliance rates by 47%.
  • Assisted HR team during internal audits of employee files, ensuring data accuracy and improving compliance metrics by 48%.
  • Collaborated with hiring managers to assess staffing needs and created job descriptions that improved applicant quality and reduced time-to-hire by 11 days.
  • Partnered with Talent Acquisition team to implement onboarding best practices, improving new hire retention rates by 74% over 18 months.
  • Researched employee benefit offerings from competitors, resulting in an updated benefits package that increased employee satisfaction by 18%.
  • Processed payroll for 12 employees through program, ensuring timely and accurate compensation disbursement during 6 months.
  • Analyzed compensation trends and provided insights that led to a company-wide pay scale restructuring, improving employee retention by 82%.
  • Attended and documented employee performance reviews, summarizing key improvements and action items for 14-person department, contributing to more actionable feedback.
  • Collaborated with cross-functional teams to design and implement an employee referral program, increasing qualified candidate submissions by 22%.

Affiliations

  • National Association for Health and Wellness in HR
  • Consultative volunteer with small businesses HR Society (Seattle)
  • Toastmasters
  • International Public Management Association for Human Resources (IPMA-HR)
  • State-specific HR Certification Institute (HRCI) membership
  • Diversity & Inclusion Professionals Network (2015-Present)
  • Society for Human Resource Management (SHRM)
  • Organizational Behavior Teaching Society (OBTS) Member
  • Association of Information Technology Professionals
  • Involvement with PayScale's Compensation Best Practices Seminar (2024)

Certifications

  • HR Generalist Certification
  • HR Metrics and Analytics Certification (Meridian, 2021)
  • Human Capital Strategist (HCS)
  • CompTIA Security+
  • Employee Engagement Specialist (Vantage)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Equal Employment Opportunity (EEO) Certification Program
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Employee Relations and Conflict Resolution

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