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Skills

  • Method equipment
  • Center of gravity calculation
  • Conflict resolution
  • Baggage handling requirements
  • Process improvement
  • Cross-departmental communication
  • Load planning and distribution
  • Multi-tasking in fast-paced environments
  • Aircraft scheduling
  • Budgets

Work Experiences

  • Communicated with air traffic control and ground operations to coordinate ramp services in a high-pressure environment, minimizing taxi delays.
  • Achieved a 49% reduction in turnaround delays.
  • Achieved a 50% decrease in workplace accidents.
  • Applied strong negotiation skills.
  • Assisted in optimizing ramp-handling sequence adjustments.
  • Assisted with the technical evaluation of new ramp service vehicles.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 53% increase in package transit times.
  • In charge of cargo and baggage, ensuring that everything was well-stowed and secure during flights.

Summaries

  • Background in hazardous cargo handling.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to safety and operational excellence.
  • 11 years of experience in managing aircraft servicing.
  • Coordinated loading of cargo and baggage onto 7 aircraft per shift.
  • Adept Ramp Service Coordinator with expertise in ground operations challenges. Developed solutions to reduce aircraft delays by 44%, streamline maintenance procedures, and enhance safety compliance across ramp teams.
  • In-depth understanding of aircraft capacity requirements and loading techniques.
  • Ramp Service Coordinator with 8 years of successful team leadership and stakeholder engagement experience.
  • Adept at optimizing turnaround times.

Accomplishments

  • Coordinated the real-time resolution of gate changes and delayed flights, ensuring minimal operational disruption and a 78% increase in customer satisfaction.
  • Optimized ramp staff scheduling during peak shifts to prevent overstaffing or shortfalls, resulting in 48% improvement in labor cost control.
  • Reduced risk of injury and equipment damage through the implementation of enhanced safety inspections and hazard reporting protocols.
  • Successfully minimized risks in ramp operations by implementing a comprehensive hazard recognition training program completed by 15 employees.
  • Partnered with maintenance teams to identify recurring equipment bottlenecks, reducing repair time for ground vehicles to under 13 hours.
  • Collaborated with cross-functional teams to adjust aircraft servicing sequences, minimizing delays and optimizing flight schedules by 16%.
  • Documented and resolved framework which led to standard.
  • Supervised the timely coordination of baggage and cargo loading for an average of 3 aircraft per day, ensuring compliance with weight and balance standards.
  • Created comprehensive post-shift review processes, identifying gaps and generating process improvements that led to 76% fewer delays caused by human error.
  • Streamlined coordination with jet fuel delivery services, reducing refuel time by 70% and contributing to faster turnaround of aircraft.

Affiliations

  • International Aviation Handlers’ Cooperative
  • American Society of Transportation and Logistics
  • Society of Cargo Handling and Ground Operations
  • Airport Services Professionals Association
  • International Air Transport Association (IATA)
  • Freemason
  • International Confederation of Air Service Executives
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Aviation Ground Configuration Specialists Group

Certifications

  • Certified Logistics & Supply Chain Professional (CLSC)
  • Forklift Operator Certification from Vantage
  • Airport Ramp Safety Certification
  • Safety Management System (SMS) Course for Ground Operations
  • Certified Aircraft De-icing/Anti-icing Technician
  • Google Certified Professional Cloud Architect
  • International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) Certification
  • Phoenix Airport Ground Safety Program Certification
  • Certified Ground Support Equipment Mechanic (GSEM)
  • Certified Business Analysis Professional (CBAP)

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