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Skills

  • Regulatory compliance
  • Baggage and cargo tracking technology implementation
  • Baggage reconciliation process improvement
  • Emergency procedure training
  • Baggage handling requirements
  • Center of gravity calculation
  • Decision-making under pressure
  • Process improvement
  • Collaborative problem-solving
  • Cargo staging standards

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of framework project by method team, which resulted in framework.
  • In charge of cargo and baggage, ensuring that everything was well-stowed and secure during flights.
  • Assisted in optimizing ramp-handling sequence adjustments for scheduled aircrafts, improving cost-efficiency by $5 per cycle.
  • Applied strong negotiation skills.
  • Coordinated handling of hazardous cargo in accordance with standard, ensuring no violations or safety breaches in 2020.
  • Communicated with air traffic control.
  • Collaborated with various stakeholders to resolve last-minute gate changes, ensuring smooth transfer of passengers and equipment to new locations.
  • Collaborated with cross-functional teams to meet equipment and vehicle maintenance schedules, preventing any delays in operations.
  • Adhered strictly to all FAA and TSA regulations, conducting audits and ensuring 100% compliance over the past year.

Summaries

  • Accomplished Ramp Service Coordinator with experience managing peak travel periods and supervising up to 5 aircraft movements. Known for streamlining communication protocols, reducing customer wait times by 36%.
  • Knowledgeable about cargo staging procedures and crew leadership.
  • Ramp Service Coordinator is a multi-talented Ramp Service Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 78% reduction in downtime.
  • In-depth understanding of aircraft capacity requirements and loading techniques.
  • Clear understanding of workflow optimization and data analysis as well as risk assessment training.
  • Achieved a 69% improvement in departure times.
  • Collaborative Ramp Service Coordinator.
  • Coordinated loading of cargo and baggage onto 7 aircraft per shift.
  • Achieved a 49% reduction in fuel overages.

Accomplishments

  • Assisted management in optimizing labor resources during peak travel seasons, resulting in an increase of on-time departures by 30% across 16 months.
  • Collaborated with team of 2 in the development of category.
  • Optimized ramp staff scheduling during peak shifts to prevent overstaffing or shortfalls, resulting in 48% improvement in labor cost control.
  • Monitored and directed daily flight operations, reducing delays in ground handling by 33% and contributing to an overall smoother schedule adherence.
  • Resolved product issue through consumer testing.
  • Developed and maintained crucial documentation workflows for tracking aircraft weight distribution and loading times, improving accuracy by 26%.
  • Played a pivotal role in the successful introduction of new ground handling equipment that reduced aircraft turnaround times by 5 minutes.
  • Developed customizable on-ground training modules, which led to 45% improvement in on-boarding times for new ramp agents.
  • Minimized potential hazards through regular audits of operational zones, cutting down risk exposures and maintaining a zero-incident record for 12 months consecutive.
  • Developed and introduced an automated dispatch tracking system for ramp agents, improving communication and resource allocation by 37%.

Affiliations

  • Lions Club
  • Airline Ground Services Alliance
  • Certified Baggage Handling Specialist (CBHS) ITIL
  • National Safety Council for Ground Crew Operations
  • Project Management Institute
  • Toastmasters
  • Society of Women Engineers
  • Advanced Ramp Operations Specialists Network
  • Aviation Ground Configuration Specialists Group
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic Airside Safety from program
  • SHRM Certified Professional (SHRM-CP)
  • Certified Logistics & Supply Chain Professional (CLSC)
  • Forklift Operator Certification from Vantage
  • CompTIA A+ Technician
  • Certified Aviation Manager (CAM)
  • Environmental Compliance Certification (ECC) for Aviation Cargo Handling
  • Salesforce
  • Google Certified Professional Cloud Architect

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