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Skills

  • Operational improvement
  • Team building
  • Diagnostic Tool Implementation
  • Lean maintenance strategies
  • Multitasking in high-pressure environments
  • Conflict resolution
  • Organization
  • Inventory management
  • Mechanical troubleshooting
  • Business operations

Work Experiences

  • Assessed service requests for over 13 clients monthly.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Achieved Employee of the Year for service excellence.
  • Achieved Scrum Master to enhance credibility and surpass industry compliance standards, contributing to a 82% reduction in safety incidents.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Automated the spare parts ordering process, which decreased backorders by 72% and lowered parts acquisition time by 18.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted high-priority system checks.
  • Analyzed client product usage and maintenance histories, making data-driven recommendations to reduce service costs by $6 annually.
  • Collaborated with cross-functional teams in Atlanta.

Summaries

  • Certified in Six Sigma.
  • Committed to fostering a culture of safety.
  • Achieved 65% customer satisfaction.
  • Achieved cost savings of $3.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 19% savings.
  • Head Service Technician is a multi-talented Head Service Technician who is consistently rewarded for planning and operational improvements.
  • Consistently reduced repair times by 50%.
  • Troubleshooting, preventive maintenance, and repair of procedure and program equipment.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Contributed to company-wide initiative implementing Workday, improving equipment reliability and reducing repair frequency by 37%.
  • Collaborated with team of 9 in the development of system.
  • Collaborated with cross-functional teams to streamline service protocols, effectively reducing operational errors by 43% across multiple departments.
  • Negotiated improved SLAs with vendors to ensure prioritized access to hard-to-source parts, reducing average wait times by 25% days.
  • Utilized advanced diagnostic tools and updated successful firmware, resulting in Outstanding Service Award recognition for high standards of service excellence.
  • Documented and resolved initiative which led to metric.
  • Developed and implemented field service evaluation metrics tracking performance, resulting in substantial 78% improvement over 18 months.
  • Facilitated technical training for 17 new hires, ensuring rapid integration and consistent adherence to job performance expectations.
  • Improved the scheduling and routing of field service teams through data analysis, minimizing travel time by 69% and maximizing technician availability.
  • Collaborated with customers to deliver tailored solutions for complex issues, resulting in a 72% improvement in first-time fix rates.

Affiliations

  • US Service Engineering Professional Fellowship (USEPF)
  • International Society of Automation (ISA)
  • Workplace Maintenance and Reliability Conference (WMRC)
  • Association for Facilities Engineering (AFE)
  • American Marketing Association
  • Advanced Diagnostics Specialist Network (ADSN)
  • American Medical Informatics Association
  • Jaycees
  • Association for Computing Machinery
  • Certified Service Manager (CSM) Association

Certifications

  • Certified Maintenance Manager (CMM)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • National Center for Construction Education and Research (NCCER) Technician Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Calibration Technician (CCT)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Electrical Technician (CET) - 2015
  • CompTIA Network+

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