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Skills

  • Guest seating arrangements
  • Kennel cleaning and sanitizing methods
  • Contract auditing
  • Weekly Payroll
  • Menu memorization
  • Internal auditing
  • Positive learning process
  • Item promotion
  • To-go order preparation
  • Order delivery practices

Work Experiences

  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Met three years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Showed enthusiasm and promoted program service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 7 tables per shift.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Design and development of successful metric embedded software applications in the past.
  • Strengths in client relations and strategic planning backed up by Food and Beverage training.
  • Top-producing salesperson and industry expert in Food and Beverage.
  • Using basic German skills, build relationships with patrons and employees.
  • Food and Beverage Server with more than 7 years of experience in food service and progressive leadership.
  • Professional with 12 years of experience in restaurant operations who is dependable and quality-oriented.
  • Customer satisfaction is our top priority.
  • Professional who is personable, responsible, and hardworking.
  • Motivated Food and Beverage Server with experience managing large-scale projects, including budgeting and administration.
  • Food and Beverage Server with 12 years of successful project management and data analysis experience.

Accomplishments

  • Increased sales 6% over the past year.
  • Developed rapport with guests leading to consistently high tips, frequently above industry-standard thresholds.
  • Proactively addressed guest concerns, resolving them on-the-spot, maintaining a 60% positive feedback rate from customer reviews.
  • Received consistent positive guest feedback on attentiveness and service speed during company-hosted VIP and private events.
  • Successfully led a team of 7 during busy shifts, ensuring smooth service operations and problem-solving on the floor.
  • Collaborated with team of 11 in the development of initiative.
  • Assisted in data collection for customer feedback and utilized insights to make service improvements that boosted overall satisfaction scores by 36%
  • Introduced a bi-weekly stock check procedure which led to improved inventory accuracy and reduced stockouts by 66% over two years.
  • Developed efficient strategies for managing food allergies and dietary restrictions, enhancing the overall guest dining experience.
  • Utilized upselling techniques that resulted in achieving 63% of monthly sales goals on promotional items.

Affiliations

  • Mentorship Program with system
  • American Culinary Federation (ACF)
  • Project Management Institute
  • International Foodservice Executives Association (IFSEA)
  • Membership in Event Catering Professionals Group
  • Annual Foodservice Professional Development Council
  • Rotary International
  • Advanced Beverage Certification, Sommelier category
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • Certified Beer Server (CBS) - Cicerone Program
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Wines
  • Salesforce
  • Alcohol Server Certification (TIPS)
  • Dining Room Service and Hospitality Certification
  • Certified Public Accountant (CPA)
  • Introduction to Wine and Beverage Management Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Banquet Server (CBS)
  • Responsible Vendor Alcohol Certification

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