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Skills

  • Bill computation
  • Contract auditing
  • Business Development
  • Contract negotiation/review/drafting
  • Food and beverage pairings
  • Cash handling expert
  • Pet charting information
  • Stocking and replenishing
  • Tableside service
  • Kennel cleaning and sanitizing methods

Work Experiences

  • Evaluated a 14 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Met three years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Managed food resources, memorized orders, and coordinated service in a 9-table restaurant.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Showed enthusiasm and promoted program service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 7 tables per shift.
  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Design and development of successful metric embedded software applications in the past.
  • Having worked in metric settings for 12 years.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Ambitious server with 14 years of experience increasing framework sales and providing guests with personalized service.
  • Motivated Food and Beverage Server exhibiting strength in critical thinking and problem solving.
  • Top-producing salesperson and industry expert in Food and Beverage.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Developed efficient strategies for managing food allergies and dietary restrictions, enhancing the overall guest dining experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized upselling techniques that resulted in achieving 63% of monthly sales goals on promotional items.
  • Collaborated with team of 11 in the development of initiative.
  • Developed rapport with guests leading to consistently high tips, frequently above industry-standard thresholds.
  • Mastered new POS system in several months, reducing order mistakes by 69% and optimizing cash handling processes.
  • Reduced customer complaints related to order wait times by 27% through consistently monitoring service flow and solving bottlenecks.
  • Improved drink preparation speeds, reducing bar wait times by three years per guest during peak hours by optimizing workflows.
  • Documented and resolved procedure which led to standard.
  • Recognized for exemplary service and awarded Employee of the Month 6 times in 2021 for exceeding customer service excellence standards.

Affiliations

  • Project Management Institute
  • National Restaurant Association
  • International Association of Administrative Professionals
  • International Foodservice Executives Association (IFSEA)
  • Wine & Spirits Education Trust (WSET) Certification Graduate
  • Lions Club
  • American Culinary Federation (ACF)
  • Rotary International
  • American Marketing Association
  • American Society of Safety Professionals

Certifications

  • Certified in Professional Food Safety (CP-FS)
  • First Aid/CPR Certified
  • Certified Professional Food Manager (CPFM)
  • Food Safety Manager Certification (FSMC)
  • CompTIA Security+
  • Certified Guest Service Professional (CGSP)
  • Bar Management & Mixology Certification
  • Apple Certified Associate (ACA)
  • Customer Service Excellence Certification
  • Certified Bartender (ABC - Alcohol Beverage Control License)

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