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Skills

  • Organization
  • Communications
  • Actionable insight generation
  • Digitization project management
  • Root cause analysis
  • Cross-functional collaboration
  • Compliance with initiative
  • Business operations
  • MS Office
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with internal stakeholders.
  • Analyzed quarterly case processing performance.
  • Collaborated with legal teams.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with process, integrating cross-functional workflows to align on case deadlines and resolution targets.
  • Achieved results within three years.
  • Aligned on case deadlines.
  • Achieved 100% compliance with Scrum Master.

Summaries

  • Consistently provided actionable insights through trend analysis and data-driven strategies, helping the team resolve 67% more cases within set deadlines.
  • Boosted case resolution efficiency by 24%.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Consistently achieved 20% error reduction.
  • Achieved a 65% improvement in case acceptance.
  • Accomplished Case Processing Analyst.
  • ServiceNow and Salesforce are two of my strongest skills.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 31% increase in department-wide throughput.
  • Contributed to award-winning accuracy in case management.

Accomplishments

  • Documented and resolved procedure which led to program.
  • Established weekly meetings to align sales goals, resulting in improved case closure times by 38% days.
  • Trained new hires on case management systems and compliance standards, decreasing onboarding time by 75%.
  • Conducted internal audits of case processing workflows, which identified and addressed 14 inconsistencies minimizing regulatory risk.
  • Reduced resolution times by 2 days through proactive engagement with internal departments, improving overall service delivery.
  • Managed a portfolio of 7 cases daily, ensuring all were compliant with regulatory standards and processed within established SLAs.
  • Partnered with external vendors to resolve system outages, reducing downtime by 31% and ensuring case continuity.
  • Designed and implemented an auditing framework that improved accuracy in case processing by 73%.
  • Enhanced client communication protocols, with 9% rise in client satisfaction and resolution time reduced by an average of 13 days.
  • Developed new process maps that eliminated workflow redundancies, saving 85% in staffing hours and improving throughput.

Affiliations

  • Jaycees
  • Rotary International
  • American Marketing Association
  • Lions Club
  • Association for Computing Machinery
  • International Association of Chiefs of Police (IACP)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • International Public Management Association for Human Resources (IPMA-HR)
  • American Academy of Professional Coders (AAPC)

Certifications

  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Public Accountant
  • Professional Risk Manager (PRM)
  • Healthcare Case Manager (HCM) Certification 2015
  • Advanced Certification in Data Security and Case Management Beacon Labs
  • Certified Fraud Examiner (CFE)
  • Certified Business Process Professional (CBPP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Regulatory Compliance Professional (CHRCP)
  • CompTIA Security+

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