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Skills

  • POS systems expert
  • Credit card processing
  • Retail store support
  • Sales expertise
  • Cross-functional team collaboration
  • Retail materials management
  • Client portfolio management
  • Staff education and training
  • Upselling techniques
  • Adaptability in Fast-paced Environments

Work Experiences

  • Educated employees on company procedures and services.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Handled over 17 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Created and maintained a detailed database to develop promotional sales.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Kept the metric and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Superior Service Clerk is a multi-talented Superior Service Clerk who is consistently rewarded for planning and operational improvements.
  • Superior Service Clerk who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Competent Superior Service Clerk with a desire to exceed sales targets and establish long-term customer relationships.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Committed to providing world-class customer service while remaining professional.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Tableau and procedure techniques have been taught to me.
  • Strengths in project management and data analysis backed up by Miscellaneous training.

Accomplishments

  • Enhanced multi-channel customer support operations leading to a 26% increase in client satisfaction scores.
  • Optimized multitasking workflows in a high-pressure environment leading to a 80% improvement in manager and customer feedback scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 15 in the development of process.
  • Trained team of 6 associates on effective service techniques, resulting in a reduction of service times by 46%.
  • Coordinated with cross-team members to streamline case management, slashing average response time by 82%.
  • Led service initiatives for high-profile clients, resulting in a 80% increase in customer retention year-over-year.
  • Collaborated with the billing department to resolve over 7 invoice discrepancies monthly, improving customer invoice accuracy by 58%.
  • Resolved product issue through consumer testing.
  • Achieved a 30% improvement in customer feedback scores by proactively addressing all service risks and concerns.

Affiliations

  • Toastmasters
  • State Affiliate of the Customer Service Institute North Carolina Chapter
  • Association for Supply Chain Management (APICS)
  • Customer Experience Professionals Association (CXPA)
  • Institute of Customer Service (ICS)
  • Project Management Institute
  • Business Process Management Institute (BPMI)
  • Jaycees
  • International Association of Administrative Professionals
  • Certified Relationship Management Professional (CRMP)

Certifications

  • Advanced Microsoft Excel for Customer Data Management
  • Customer Success Manager Certified Professional by Brightline
  • Cisco Certified Network Associate (CCNA)
  • Customer Insights and Analytics Certification by metric
  • Train the Trainer Certificate for Customer Service Trainers (ServiceNow)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Service Desk Manager (CSDM) by Service Desk Institute
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Certified Public Accountant
  • Project Management Professional (PMP)

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