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Skills

  • First Aid/CPR
  • Event planning and coordination
  • Organization
  • Forensic science
  • MS Office
  • Supervision
  • Strategic decision making
  • Communications
  • Evidence processing
  • Credit card fraud

Work Experiences

  • Acted as key liaison between EMEA and APAC teams, developing streamlined protocols that saved 9 hours per week in cross-border communication.
  • Collaborated with C-suite leaders.
  • Was in charge of making arrests and documenting all relevant actions related to the investigation.
  • Planned and carried out 8 undercover surveillance operations with the help of electronic recording equipment.
  • Achieved a 17% first-call resolution.
  • Acted as the point of contact for external audits, ensuring all requested documentation was prepared and reviewed to reduce audit delays by 62%.
  • Built relationships with key vendors and service providers, which led to securing innovative support services under budget in 2017.
  • Addressed operational concerns.
  • Aided in the deployment of new software.
  • Built and managed the corporate support calendar, facilitating 15 critical deadlines across multiple stakeholders, with a 67% on-time completion rate.

Summaries

  • Effective at collaborating with government agencies, law enforcement agencies, and private businesses to complete successful projects.
  • Framework Investigator who is skilled at gathering and reviewing documents, analyzing evidence, and writing reports.
  • Contributed to operational savings of $6 in the past year.
  • Consistently impressed senior leadership.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Automated manual workflows.
  • With a strong follow-through and analytical approach, I am highly observant and detail-oriented.
  • Consistently delivering value as a Corporate Support Officer through financial insights and budget analysis, contributing to operational savings of $5 in several months.
  • In a long-term position, I am ready for a new challenge.
  • Adept at streamlining operations for enhanced performance.

Accomplishments

  • Supported executives in scheduling and meeting preparation, cutting down delays by 28% and enhancing time management.
  • Instituted performance feedback systems for cross-functional teams, resulting in improved collaboration and a 16% increase in productivity.
  • Trained team members on new procedures, ensuring a 55% rate of successful adoption within 6 months.
  • Collaborated with team of 12 in the development of framework.
  • Developed and maintained dashboards tracking performance metrics, increasing reporting accuracy by 66%.
  • Oversaw the implementation of a new CRM system, resulting in a 57% increase in sales tracking accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved document management systems, reducing file retrieval time by 39% and increasing overall office efficiency.
  • Initiated cost-control measures in 2016, contributing to 67% year-over-year savings in corporate operations budget.
  • Prepared detailed reports on organizational performance for process leadership, contributing to data-driven strategy making and a 52% revenue growth.

Affiliations

  • The Corporate Governance Institute (CGI)
  • American Marketing Association
  • Society of Human Resource Management
  • International Compliance Professionals Association (ICPA)
  • International Organization for Standardization (ISO)
  • Rotary International
  • American Medical Informatics Association
  • National Association for Female Executives (NAFE)
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • Salesforce
  • Certified Corporate Trainer (CCT) – Ironclad Systems
  • Certificate in Corporate Governance and Risk Management – Ironclad Systems
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certificate in Workplace Communications – Northwind
  • Certified in Risk and Information Systems Control (CRISC) - Vantage
  • Certified Compliance and Ethics Professional (CCEP) - Meridian
  • Certified Public Accountant
  • Advanced Diploma in Administrative and Executive Assistance – Lakeside Partners

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