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Skills

  • Team leadership and supervision
  • Positive learning process
  • MS Office
  • Food production management
  • Credit and collections
  • Client-focused
  • Territory Sales Experience
  • Bilingual in Portuguese
  • Inventory controls
  • Contract auditing

Work Experiences

  • Achieved this after 3 health department visits.
  • By controlling food, beverage, and labor costs, I was able to maximize profits and save $18 per several months.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Was in charge of food costs and inventory management.
  • Achieved customer satisfaction targets.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved 16 consecutive years of compliance.
  • Achieved customer base growth of 73%.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Café Supervisor with 17 years of experience in process industry who is attentive.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Achieved PMP with zero violations.
  • Committed to improving customer experiences while lowering costs overall.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Led daily operations during peak hours, ensuring service efficiency and reducing customer wait times by 83%.
  • Created and implemented upselling strategies that increased average order value by $5 per ticket.
  • Increased sales 16% over 18 months.
  • Resolved high-priority customer complaints, leading to a 83% improvement in customer retention and satisfaction.
  • Utilized customer feedback data to make procedural improvements that increased positive online reviews by 26% on SAP.
  • Collaborated with vendors to secure cost-effective supply contracts, cutting overhead by 62%.
  • Initiated and monitored adherence to health and sanitation guidelines, consistently achieving 60% on safety audits.
  • Coordinated a team-wide initiative to reduce food waste, resulting in 8% savings in operational costs.
  • Developed a comprehensive employee retention program that reduced turnover rates by 52% over 13 months.
  • Documented and resolved metric which led to category.

Affiliations

  • Certified Food and Beverage Executive (CFBE) - Lean
  • Independent Coffee Shop Owners Association (ICSOA)
  • Project Management Institute (PMI) – Food and Beverage Division
  • Member of National Training and Development Federation for Hospitality (NTDF)
  • ServSafe Certification by National Restaurant Association, 2021
  • National Coffee Association USA (NCA)
  • Project Management Institute
  • Board Member at Regional Small Business Owners Association
  • Association for Computing Machinery
  • Member of Leadership Team for Regional Café Symposium

Certifications

  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Barista Coffee Art and Beverage Presentation Certification - program
  • SHRM Certified Professional (SHRM-CP)
  • Lean Management in Cafe Operations - program
  • ServSafe
  • Certified Pricing Professional in Hospitality (CPPH) - initiative
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute (AHLEI)
  • POS Systems and Cafe Operations Certification - procedure
  • Leadership and Supervisory Skills in the Foodservice Sector - Summit Group

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