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Skills

  • Safety measures
  • Process improvement
  • Kennel cleaning and sanitizing methods
  • Microsoft Office
  • Excellent communication
  • Pet charting information
  • Proficiency in quality assurance
  • Contract auditing
  • Communications
  • Business Development

Work Experiences

  • Identified operational flaws and took corrective action to address category and metric concerns while also facilitating category.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved customer satisfaction targets.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Requisitioned and ordered ingredients, food, and other supplies to maintain optimal inventory.
  • Achieved a 41% reduction in service time.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved results over program.

Summaries

  • Café Supervisor has been certified.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Design and development of successful initiative embedded software applications in the past.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Experienced Café Supervisor with a track record of building and motivating strong restaurant teams to assist 5 customers on a daily basis.
  • Knowledgable in a variety of design and testing methodologies.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Within Miscellaneous, senior Café Supervisor and outstanding performer in performance reporting and team leadership.

Accomplishments

  • Resolved high-priority customer complaints, leading to a 83% improvement in customer retention and satisfaction.
  • Designed a customer rewards program that improved customer retention by 58% and boosted overall sales by $2.
  • Spearheaded training in cross-functional roles for all staff, enhancing flexibility and reducing shift gaps by 4 hours/week.
  • Collaborated with vendors to secure cost-effective supply contracts, cutting overhead by 62%.
  • Introduced performance metrics that allowed team members to meet and exceed targets, enhancing overall sales by 6%.
  • Reconciled daily cash balances and deposits accurately, maintaining a 69% error-free record over several months.
  • Implemented an inventory management system that decreased waste by 58% and optimized supply chain ordering.
  • Led quality-control checks on food preparation and presentation, resulting in a boost in customer satisfaction ratings by 53%.
  • Managed the scheduling for 12 employees, balancing workloads and maintaining productivity during staff shortages.
  • Collaborated with team of 18 in the development of program.

Affiliations

  • Member of Leadership Team for Regional Café Symposium
  • Café Industry Professionals Network
  • Hospitality Workers Training Academy Portland
  • American Medical Informatics Association
  • Holds a Distinctive Barista Certification from Lakeside Partners 2016
  • Affiliate Member of Food Handling and Safety Forum
  • Project Management Institute
  • Hospitality Financial and Technology Professionals (HFTP)
  • Freemason
  • Society of Human Resource Management

Certifications

  • Barista Coffee Art and Beverage Presentation Certification - program
  • Certified Food and Beverage Executive (CFBE) - process
  • Apple Certified Associate (ACA)
  • Advanced Barista Training Certification - system
  • Advanced Diploma in Barista Skills (SCA - Specialty Coffee Association)
  • Certified Hospitality Department Trainer (CHDT) by American Hotel & Lodging Association
  • Workplace Hygiene and Sanitation in Food Services - method
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Health and Safety Compliance in Food Service - Meridian

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