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Skills

  • Managing products
  • Medicare and Medicaid process
  • Patient-specific therapy planning
  • Automated dispensing system operation
  • Compounding specialized medications
  • Data confidentiality and management
  • Conflict resolution with difficult cases
  • Quality review processes
  • Multidisciplinary collaboration in hospitals
  • FDA and ICH Guidelines

Work Experiences

  • Collaborated with healthcare professionals.
  • Decreased order discrepancies by 3%.
  • Boosted customer retention by 24%.
  • New metric and system guidelines were implemented, reducing administrative errors from 7% to 6%.
  • Achieved successful quit attempts by 44%.
  • Counseled 12 patients on pain management options.
  • Achieved zero non-compliance incidents.
  • Assisted in reviewing pharmacy policies.
  • Collaborated with prescribers from Chicago.
  • Achieved a 70% improvement in patient satisfaction scores.

Summaries

  • Collaborative and customer-focused, with a track record of collaborating with multi-disciplinary teams to discuss medications and drug interactions.
  • Skilled at working with others on a team to expedite urgent requests while maintaining an unwavering commitment to safety, accuracy, and confidentiality.
  • Project management and performance reporting have exceptional skills in medication dispensing.
  • Informs patients about medication side effects, contraindications, and benefits.
  • In Massachusetts, I am currently licensed.
  • Patients were informed about medication side effects, contraindications, and benefits.
  • Pharmacy management professional who is well-organized and diligent and has excellent verbal and written communication skills.
  • Clear understanding of cross-functional collaboration and performance reporting as well as strategic planning training.
  • Oversee category pharmacy operations to meet operational goals and fill over 16 orders per day.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.

Accomplishments

  • Reduced patient waiting times by 20% by managing workflow optimization during busy pharmacy operation hours.
  • Streamlined the prescription filling process by supporting the rollout of Adobe Creative Suite, reducing patient wait times by an average of 6 minutes.
  • Executed comprehensive medication therapy management services for 12 elderly patients, reducing hospital readmission rates by 80%.
  • Successfully implemented Jira for prescription processing, resulting in improved efficiency and reducing manual errors by 43%.
  • Collaborated with healthcare providers to ensure comprehensive discharge plans, reducing post-hospital readmission rates by 70%.
  • Delivered customer service training to 18 pharmacy staff, improving overall patient satisfaction by 40% within 6 months months.
  • Trained pharmacy staff on new prescription software programs, leading to a 65% reduction in customer wait times.
  • Utilized time management skills in a high-paced environment, successfully processing 13 prescriptions daily while providing effective patient counseling.
  • Monitored pediatric prescriptions for accuracy, improving patient safety and reducing prescription errors by 75%.
  • Provided flu vaccination services to over 17 patients during flu season while maintaining swift and accurate record-keeping.

Affiliations

  • Phi Lambda Sigma Pharmacy Leadership Society
  • Association for Accessible Medicines (AAM)
  • American Pain Society – Pain Management Membership
  • National Community Pharmacists Association (NCPA)
  • Kappa Psi Pharmaceutical Fraternity, Inc.
  • Society of Human Resource Management
  • American Marketing Association
  • Clinical Pharmacogenetics Implementation Consortium (CPIC)
  • American Academy of Managed Care Pharmacy (AMCP)
  • Rho Chi Society – Pharmacy Honor Society

Certifications

  • Medication Reconciliation Certification – program
  • Health Information Technology (HIT) for Pharmacists Certification - system
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Advanced Medication Management Workshop - standard
  • Sterile Compounding Certification - initiative
  • Advanced Pharmacy Practice Experience (APPE) in Clinical Settings - system
  • Immunization Certification for Pharmacists - program
  • ACPE Certification for Patient Counseling - method
  • Point of Care Testing (POCT) Certification - method

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