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Skills

  • Cold calling
  • Music showcase training
  • Microsoft Office
  • Territory Sales Experience
  • Time management
  • Advertising
  • Operations management
  • Lead development
  • Internal auditing
  • Quick learner

Work Experiences

  • Improved locomotive material expense tracking by 8%.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Guided
  • Sought advice.
  • Advised
  • Successfully led key projects that yielded a category.
  • Was in charge of representing
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Had planned ahead.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.

Summaries

  • Achieved President's Club for financial accuracy.
  • Committed to maintaining audit compliance.
  • Analyzed front desk transaction reports.
  • Delivered impeccable service.
  • Accomplished Front Desk Night Auditor.
  • Consistently maintained 78% occupancy rates.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Initiative are well-understood.
  • Demonstrated experience in guest conflict resolution.
  • Contributed to a 64% increase in guest satisfaction scores.

Accomplishments

  • Cross-trained team members in both front desk operations and night audit procedures, increasing operational coverage by 62% during busy periods.
  • Collaborated with housekeeping, maintenance, and concierge departments to resolve last-minute guest concerns, resulting in a 39% improvement in guest satisfaction ratings.
  • Proactive in anticipating and fulfilling guest needs, earning a category Excellence Award for outstanding customer support and service in 2017.
  • Handled multiple guest check-ins during peak hours with swift problem resolution, reducing average handling time by 60%.
  • Completed end-of-day reconciliations for hotel revenue streams including room sales, POS transactions, and third-party billings, preventing financial errors of up to $9 per month.
  • Trained and mentored 5 junior staff members on night audit procedures, increasing team efficiency by 61%.
  • Consistently received positive feedback from guests for providing knowledgeable and friendly service during late-night check-ins and phone inquiries, improving guest satisfaction levels by 81%.
  • Managed guest complaints and provided immediate solutions, reducing escalations by 20% over two years.
  • Developed a step-by-step checklist for night audit tasks, reducing audit completion time by 38% while maintaining data accuracy.
  • Served as the primary point of contact for VIP guests during overnight shifts, resulting in 22% retention of high-value clients.

Affiliations

  • Member, Hospitality Sales & Marketing Association International (HSMAI), focused on improving guest satisfaction and brand loyalty.
  • Completed, 2016 Training for Certified Front Desk Representative (CFDR) through the American Hotel & Lodging Educational Institute (AHLEI).
  • Certified, Advanced Night Audit Training by program, achieving excellence in cash handling, reconciliation, and reporting.
  • Certified, Hotel Night Audit Management Award, earned through Ironclad Systems for excellence in finance and reconciliation procedures.
  • Certified, Basic Life Support and First Aid through Cedar Works, maintaining preparedness for emergency guest situations.
  • Member, American Hotel & Lodging Association (AHLA), actively engaged in hospitality-related continuing education and best practices.
  • Member, National Concierge Association (NCA), gaining advanced tools for resolving guest issues and enhancing satisfaction.
  • Active Participant, Night Auditing Workshops hosted by category, focused on enhancing nightly audit accuracy and timeliness.
  • Certified, Hospitality Analytics Specialist through system, gaining expertise in revenue trends and financial statement analysis.
  • Active participant, Customer Service Excellence Workshops, focused on improving guest interactions under pressure.

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Front Desk Operations Certification, earned from American Career Institute
  • Travel and Tourism Specialist (CTS), certified by The Travel Institute
  • Certificate in Chargeback Management (CCM), offered by Chargeback Gurus
  • Hospitality Financial and Technology Professional (HFTP) membership, certified by HFTP
  • Certified Hospitality Accountant Executive (CHAE), issued by HFTP
  • Hotel Sales and Revenue Management Certification, verified by eCornell
  • Certified Front Desk Representative (CFDR), issued by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified in Hotel Industry Analytics (CHIA), issued by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Hospitality Sales Professional (CHSP), conferred by American Hotel & Lodging Educational Institute (AHLEI)

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