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Skills

  • Communications
  • Business operations
  • Food preparation
  • Process equipment
  • Operational improvement
  • Team building
  • Process improvement
  • Event planning and execution
  • Hospital operations
  • Health and safety standards

Work Experiences

  • Boosted sales of featured items by 39%.
  • Collaborated with managers to introduce new product offerings.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Communicated clearly with staff to coordinate order preparation and ensure consistent quality control across all menu items.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Prepared food in batches using standard recipes.
  • Collaborated with kitchen staff.
  • Accurately processed customer payments.
  • Assisted in creating promotional events.
  • Communicated clearly with staff.

Summaries

  • Assisted with planning special events.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Takes orders, fills special requests, prepares food, and quality assurance with ease.
  • Adept at managing inventory.
  • Offering 5 years of food preparation and customer service experience.
  • Balanced rapid order-taking and food preparation.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of project management and client relations as well as project management training.
  • Dedicated to the success of the team and the company.
  • Dedicated to providing nutritious food to patients in need.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced wastefulness by 54% by improving prep practices and encouraging efficient portioning.
  • Developed product suggestion strategies, helping engage customers and increase daily sales by 56%.
  • Improved team communication using Salesforce which reduced order mistakes by 31% during high-traffic periods.
  • Created visual displays to promote new snacks and beverages, leading to a 52% increase in impulse purchases.
  • Helped organize special events and promotions that increased snack sales during metric by 78%.
  • Managed promotions and upselling programs that contributed to a 61% boost in beverage sales over method.
  • Maintained an average checkout time of 13 minutes per customer during peak hours, ensuring fast and efficient service.
  • Leveraged suggestive selling techniques that boosted add-on purchases by 71% in 2021.
  • Initiated a customer loyalty program that led to a 22% increase in returning customers over a program.

Affiliations

  • Professional Bartenders Association (PBA)
  • Certified Public Health Professional for Restaurants Lean
  • Team Dynamics and Customer Service Collaboration Group
  • National Association of Workplace Food Concessions
  • Snack & Beverage Concessionaires Guild
  • Restaurant Industry Financial Management Academy
  • Customer Service Excellence Network
  • Society of Human Resource Management
  • Event Catering and Planning Organization
  • American Hotel and Lodging Association

Certifications

  • Salesforce
  • Certified Hospitality Supervisor (CHS)
  • Food Safety Manager Certification (FSMC)
  • Certified Professional in Food Safety (CP-FS)
  • Customer Service Excellence Certification
  • Certified Food Protection Manager (CFPM)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Restaurant Management Certification

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