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Skills

  • Business operations
  • MS Office
  • Team building
  • Communications
  • Menu development
  • Process equipment
  • Employee scheduling
  • Project organization
  • Quality control standards
  • Team management

Work Experiences

  • Assisted in seasonal hiring.
  • Achieved a near-perfect Health Department inspection score.
  • Contributed to a 58% rise in revenue.
  • Actively monitored stock levels during shifts.
  • Assisted in creating promotional events.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Actively monitored stock levels during shifts to prevent shortages, avoiding disruptions and lost sales by preemptively adjusting orders.
  • Collaborated with managers to introduce new product offerings.
  • Collaborated with kitchen staff to expedite and deliver hot items in under 18 minutes during high-demand hours.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.

Summaries

  • Balanced rapid order-taking and food preparation.
  • Takes orders, fills special requests, prepares food, and quality assurance with ease.
  • Adept at maintaining food safety protocols.
  • Assisted with planning special events.
  • Clear understanding of project management and client relations as well as project management training.
  • Food Service expert with 14 years of experience in the service industry.
  • Within Miscellaneous, senior Snack Bar Employee and outstanding performer in team leadership and budget management.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved results during procedure.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with management to develop new menu items, contributing to a 59% revenue growth within 6 months.
  • Helped organize special events and promotions that increased snack sales during metric by 78%.
  • Developed product suggestion strategies, helping engage customers and increase daily sales by 56%.
  • Participated in seasonal menu revamps, increasing sales by 75% during process by introducing limited-time offerings.
  • Implemented daily cleaning schedules and sanitation standards that passed 4 consecutive health inspections with zero violations.
  • Implemented customer-focused service improvements that resulted in a higher average customer rating from 9 to 7 stars.
  • Resolved product issue through consumer testing.
  • Managed cash registers with a daily reconciliation accuracy rate of 61%, ensuring zero discrepancies.
  • Ensured adherence to food safety standards by spearheading team meetings that led to zero safety violations for 2 consecutive months.
  • Assisted in the backend operations by assessing and restocking high-demand items, ensuring zero stockouts during rushes.

Affiliations

  • Association for the Promotion of Culinary Arts
  • Campus Recreation and Dining Services Club system
  • National Association of Social Workers
  • Regional Hospitality and Culinary Arts Association
  • Local Youth Engagement in Food Services Boston
  • Local Small Business Association for Foodservice Portland
  • Association of Information Technology Professionals
  • Institute of Food Technologists (IFT) - Catering Sector
  • Society of Women Engineers
  • American Culinary Federation (ACF)

Certifications

  • Google Certified Professional Cloud Architect
  • Restaurant Management Certification
  • Certified Public Accountant
  • CompTIA Security+
  • Food Safety Manager Certification (FSMC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified in Food and Beverage Cost Control
  • Safe Tips Alcohol Compliance Certification
  • ServSafe Food Handler Certification

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