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Skills

  • Client-centered care model
  • Document management
  • Behavioral intervention planning
  • MS Office
  • Behavioral change programming
  • Customer service
  • Emotional intelligence
  • Alternative sentencing negotiation
  • Behavior management
  • Team building

Work Experiences

  • Achieved results within the 2017/year cohort.
  • Transported Microsoft Excel to one year customer locations.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • 76% of families reported improved relationships.
  • Achieved this increase over 18 months.
  • Achieved engagement levels growth of 47%.
  • Allowed for early identification of high-needs cases.
  • Collaborated with mental health practitioners to address complex cases and successfully secure long-term care arrangements for 6 individuals.

Summaries

  • Achieved results over the past year.
  • Dedicated to learning, growing, and succeeding in Government.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently reduced incidents.
  • Achieved a 35% drop in youth recidivism.
  • Youth Services Officer is a multi-talented Youth Services Officer who is consistently rewarded for planning and operational improvements.
  • Within Government, senior Youth Services Officer and outstanding performer in stakeholder engagement and project management.
  • Accomplished Youth Services Officer.
  • Youth Services Officer with 2 years of successful stakeholder engagement and project management experience.

Accomplishments

  • Presented quarterly reports to the Board of Directors, highlighting program outcomes and demonstrating the success of new intervention models.
  • Led a group supervision initiative that incorporated team-building exercises, resulting in improved peer relationships and reduced conflict.
  • Resolved product issue through consumer testing.
  • Developed individualized reentry plans with probation officers for juvenile offenders, reducing recidivism by 57% over 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared detailed risk assessments that were instrumental in securing rehabilitative placements for youth with complex needs.
  • Collaborated with legal professionals to advocate for restorative justice approaches in sentencing, leading to more community-based solutions.
  • Coordinated with family services and educational institutions to design support plans that increased school re-engagement by 83%.
  • Documented and resolved metric which led to framework.
  • Facilitated monthly inter-agency roundtables with local law enforcement and school districts to improve coordinated youth safety strategies.

Affiliations

  • International Association of Administrative Professionals
  • National Center for Youth Law (NCYL)
  • Freemason
  • Rotary International
  • National Center for Juvenile Justice (NCJJ)
  • Association of Family and Conciliation Courts (AFCC)
  • American Medical Informatics Association
  • Toastmasters
  • Society of Women Engineers
  • American Counseling Association (ACA)

Certifications

  • Certified Juvenile Justice Specialist (CJJS)
  • Juvenile Court Proficiency Certification
  • ServSafe
  • Certified Child Welfare Professional (CCWP)
  • Conflict Resolution in Youth Settings Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Case Management Professional (CCMP)
  • Trauma-Informed Care Training Certification
  • Certified Behavior Management Tools Specialist
  • Applied Suicide Intervention Skills Training (ASIST)

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