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Skills

  • Leadership Training and Development
  • Attrition rate reduction through strategic planning
  • Database management and data integrity
  • Joint military exercise planning
  • Strategic sales knowledge
  • Report preparation
  • Stocking and replenishing
  • Retail materials management
  • Medical evaluation process coordination
  • CRM

Work Experiences

  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Provided clients with basic technical support for a variety of method company products.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Collaborated with vendors to plan more than 10 daily pickups and weekly deliveries.
  • Facilitated standard orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Was quick to respond to potential customers' questions and requests.
  • Narrowed down the candidates I was interested in based on their qualifications and disqualifying factors.
  • Promptly returned phone calls and emails from interested candidates and set up in-person meetings.

Summaries

  • Military Service Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Military Service Representative with 13 years of experience in dealing with customer requests and concerns.
  • Achieved success in providing unsurpassed customer service.
  • With extensive knowledge of project management and proven multitasking abilities, I am well-versed in project and time management.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Went to job fairs and community events to recruit new service members.
  • SAP expert with 10 years of experience in related roles.

Accomplishments

  • Established new protocols for rotational assignments, balancing demands for vendor management expertise across multiple engagements. Achieved a 26% improvement in personnel availability.
  • Implemented cost-effective mission-critical equipment procurement strategies, reducing expenditures by 55% while maintaining full operational readiness of all units.
  • Maintained oversight of deployment and training schedules for 12 personnel units, ensuring a readiness level of 23%.
  • Collaborated with team of 16 in the development of program.
  • Led logistics for multi-branch operations, ensuring efficient delegation of resources and improving operational readiness across units by 33%.
  • Increased operational effectiveness by 71% through direct involvement in emergency preparedness and quick-response drills involving more than 11 units.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Sourced, supervised, and evaluated a candidate pool of over 13 individuals, with a 30% placement rate in key military positions critical to mission success.
  • Worked in conjunction with foreign military branches to execute training simulations, improving inter-branch cohesion and increasing overall mission success by 24%.
  • Successfully managed the deployment of 18 personnel and Jira, ensuring 100% compliance with DoD regulations.

Affiliations

  • Association for Supply Chain Management (ASCM)
  • Department of Defense (DoD) Compliance Professionals Group
  • National Defense Transportation Association (NDTA)
  • Society of Military Professionals
  • American Society of Transportation & Logistics (ASTL)
  • American Association of Veteran Program Administrators
  • Marine Corps Association & Foundation
  • Rotary International
  • Project Management Institute
  • Federal Acquisition Professionals Forum

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • U.S. Department of Veterans Affairs Claims Adjudication Training
  • ServSafe
  • Certified Administrative Professional (CAP)
  • DOD Information Assurance Certification (IAM Level II)
  • Certified Program Management Professional Military Badge (PMI)
  • Accredited Claims Adjuster (ACA) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist Master Certification

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