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Skills

  • Change Management in Logistics Operations
  • Analytical skills
  • Operational improvement
  • Microsoft Excel proficiency
  • Documentation accuracy
  • System equipment
  • Contract negotiation
  • Customs documentation review
  • Cargo unloading
  • Cargo shipment estimations

Work Experiences

  • Championed continuous improvement projects.
  • Achieved 9-day shortened delivery timeline.
  • Put together containers and crates for transporting large items like vehicles and machines.
  • Achieved a 26% reduction in corrective actions.
  • Achieved a 49% success rate in meeting delivery windows.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Addressed freight damage and misrouted cargo.
  • Avoided delays.
  • Achieved 53% on-time cargo arrival rates.
  • Boosted operational transparency.

Summaries

  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Follows directions and picks up new skills quickly.
  • Workday and HubSpot are both Power BI proficient.
  • Cost-conscious Freight Clerk who reduced shipping fees by $18 annually through strategic contract negotiations with logistics providers.
  • Within Miscellaneous, senior Freight Clerk and outstanding performer in process improvement and team leadership.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at developing custom freight scheduling solutions.
  • Boosted overall logistics accuracy.
  • Analyzed 6-month volume trends.
  • Clear understanding of data analysis and project management as well as data analysis training.

Accomplishments

  • Streamlined freight invoicing and billing processes, reducing invoice errors by 23% and expediting payment collections from clients.
  • Created detailed performance reports for freight operations that allowed for data-driven route optimizations, resulting in a 58% reduction in fuel usage.
  • Successfully arranged transportation for oversized and high-value shipments, avoiding $17 in potential delay penalties and optimizing routing methods.
  • Successfully processed and coordinated freight transportation operations for 14 inbound and outbound shipments daily, ensuring timely and accurate deliveries while improving overall transit time by 53%.
  • Collaborated with key stakeholders to launch continuous process improvement initiatives in freight operations, achieving a 36% improvement in handling efficiency.
  • Trained and mentored 6 junior staff members on freight handling procedures and automated tracking systems resulting in a 68% improvement in operational efficiency.
  • Led cross-functional teams to resolve discrepancies in shipping documentation, which decreased billing errors by 80% and recovered $14 in underpaid freight charges.
  • Developed and standardized freight management procedures across 2 locations, ensuring alignment and efficiency in operations for all teams.
  • Enhanced customer service resolutions by handling escalated freight issues, with a 47% increase in resolution speed and improved customer retention.
  • Used risk management protocols to oversee the transit of hazardous materials, mitigating risk and achieving 9 consecutive quarters without safety violations.

Affiliations

  • Certified Logistics Technician (CLT) – MSSC
  • Certified Transportation Broker (CTB)
  • Toastmasters
  • Institute of Chartered Shipbrokers (ICS)
  • National Shippers Strategic Transportation Council (NASSTRAC)
  • Rotary International
  • American Marketing Association
  • International Air Transport Association (IATA)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Project Management Professional (PMP)
  • Customs Brokerage License - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Ocean Freight Professional - metric - 2022
  • Certified Billing Specialist - Salesforce - 2022
  • Freight Handling Specialist Certification - Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Export Specialist (CES) - Vantage, 2017
  • Certified Packer and Loader (CPL) - process - 2016

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