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Skills

  • Rental Agreement
  • Interpersonal communication
  • Sales pipeline management
  • Market trend analysis
  • Risk management processes and analysis
  • Budgets
  • Lease Management
  • Dinner service planning
  • Problem-solving
  • Process implementation

Work Experiences

  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created multi-threaded admin web applications based on program.
  • Implemented sales and marketing strategies to boost the company's revenue.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Educated over 10 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Drafted quotes, confirmed orders, and managed transfers to efficiently handle rental needs.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Collaborated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Increased my business by 18% over two years by implementing targeted marketing.

Summaries

  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Adept at optimizing inventory management.
  • Outgoing Rental Sales Agent has increased revenue for the rental company by 8 years.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Analyzed market trends.
  • Certified in customer service excellence.
  • Achieved a 23% increase in rental conversions.
  • Known for closing sales quickly and ensuring the satisfaction of both buyers and sellers.
  • Increased the number of customers by 3%.
  • Certified in customer service excellence, consistently delivering five-star service experiences, which led to award recognition for highest customer satisfaction at Denver.

Accomplishments

  • Initiated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed promotional packages that increased ancillary product revenue by 3, surpassing quarterly sales expectations.
  • Documented
  • Conceived and led customer retention initiatives, contributing to 16% reduction in customer churn over a 6 months period.
  • Assisted in launching a regional rental reward program that saw over 12 new participants, resulting in a 35% boost in monthly rentals.
  • Collaborated with team of 10 in the development of procedure.
  • Consistently exceeded monthly rental sales targets by 16% through effective negotiation and personalized customer service.
  • Resolved
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.

Affiliations

  • Jaycees
  • National Association of Sales Professionals (NASP)
  • American Association of Car Rental Managers
  • Association for Computing Machinery
  • American Marketing Association
  • Enterprise Sales Specialists & Advisors Group
  • Association for Fleet Management & Maintenance Professionals
  • Auto Leasing Industry Standards Organization
  • Freemason
  • Certified Fleet Manager (CFM) Six Sigma

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Business Communication Specialist – initiative
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)
  • Professional Communication Skills Certificate – initiative
  • Certified Sales Professional (CSP) - initiative
  • Certified Bilingual Professional – standard
  • Workplace Conflict Resolution Certification – metric
  • ISO 9001:2015 for Service Providers Certification – method

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