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Skills

  • Patient billing reconciliation
  • Project oversight
  • Automated scheduling tool utilization
  • Relationship building and retention
  • Electronic Health Record (EHR) system implementation
  • Accreditation coordination
  • Data-driven decision-making strategies
  • Therapy programs
  • Health information management (HIM)
  • Patient insurance issue resolution

Work Experiences

  • Achieved 22% operational cost savings.
  • Achieved 17% growth in service utilization.
  • Championed a diversity and inclusion initiative that enhanced team collaboration and resulted in a President's Club for Vantage’s commitment to equitable patient care.
  • Achieved compliance with new healthcare regulations by leading dynamic policy shifts and ensuring all staff were trained, resulting in a successful 2016 inspection with no penalties.
  • Analyzed patient feedback data.
  • Achieved a 23% decrease in patient grievances.
  • Collaborated with the HR department to recruit and onboard staff, ensuring the department was fully staffed with qualified individuals by 2021.
  • Addressed front-end issues.
  • Achieved a Innovation Award for excellence.
  • Achieved a 42% reduction in missed appointments.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Coordinate patient admission and discharge.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Achieved a 58% reduction in staff turnover.
  • Adept at balancing operational efficiency with patient-centered care.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Develop and lead an office staff that is productive and efficient.
  • Data analysis and risk assessment experts.
  • Ambulatory Patient Access Supervisor focused on continuous process improvement.
  • Staff development that results in high-performing teams has been recognized.

Accomplishments

  • Led departmental training initiatives that resulted in a 80% improvement in patient satisfaction scores.
  • Managed patient intake processes across 6 locations, reducing patient wait times by 50%.
  • Optimized insurance verification workflows, leading to a 37% increase in successful first-time patient registrations.
  • Facilitated a system upgrade involving Adobe Creative Suite, reducing downtime by 7 hours per quarter.
  • Coordinated with leadership to implement new policy requiring upfront insurance verification, reducing uninsured patient registrations by 21%.
  • Resolved product issue through consumer testing.
  • Developed performance tracking dashboards that increased staff productivity by 46% within three years.
  • Collaborated with team of 12 in the development of metric.
  • Developed a KPI tracking system for patient access operations, providing real-time visibility into team performance and reducing bottlenecks by 31%.
  • Reduced operational redundancies across 11 clinics, leading to a 69% decrease in labor costs.

Affiliations

  • Certified Professional in Healthcare Quality (CPHQ)
  • Project Management Institute (PMI) - Healthcare Focus
  • Healthcare Leadership Council (HLC)
  • Rotary International
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Revenue Cycle Management Professionals Group
  • Jaycees
  • American Health Information Management Association (AHIMA)
  • Institute for Healthcare Improvement (IHI)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Board Certified in Healthcare Management - American College of Healthcare Executives (ACHE)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Salesforce
  • EHR Implementation and Optimization Certification - initiative
  • Healthcare Financial Professional (HFMA CRCS) - program
  • Leading Successful Change in Healthcare - system
  • Apple Certified Associate (ACA)
  • Patient Access Services Quality Management Certification (PASQ) - Meridian

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