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Skills

  • Medication dispensing
  • Hospital billing and coding knowledge
  • Inventory and restocking
  • Patient service satisfaction tracking
  • Patient education and counseling
  • Onboarding and mentoring of new supervisors
  • Compliance with HIPAA Regulations
  • Business operations optimization strategies
  • Therapy programs
  • Occupancy strategies

Work Experiences

  • Contributed to succession planning.
  • Achieved a 61% increase in point-of-service collections by training staff on patient payment plan negotiations and real-time eligibility assessment.
  • Achieved 50% improvement.
  • Analyzed patient feedback data to introduce a complaint resolution protocol that resulted in a 62% decrease in patient grievances over several months.
  • Increased patient satisfaction by 18% within two years.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a 40% improvement in patient intake efficiency.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Conducted ongoing team coaching.

Summaries

  • Staff development that results in high-performing teams has been recognized.
  • Ambulatory Patient Access Supervisor with 8 years of successful data analysis and workflow optimization experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 85% decrease in billing errors.
  • Achieved a 46% increase in revenue.
  • Adept at creating a positive patient experience.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Data analysis and risk assessment experts.

Accomplishments

  • Led departmental training initiatives that resulted in a 80% improvement in patient satisfaction scores.
  • Led efforts that reduced registration cycle time from 14 minutes to 11 minutes across all clinics.
  • Optimized insurance verification workflows, leading to a 37% increase in successful first-time patient registrations.
  • Resolved product issue through consumer testing.
  • Supported 14-location expansion of electronic health record systems, maintaining zero major downtime incidents during 6 months.
  • Documented and resolved method which led to framework.
  • Reduced duplicative manual data entry tasks by harmonizing registration and insurance verification platforms, saving 12 hours weekly.
  • Initiated a customer service program that boosted patient satisfaction scores by 78% within the past year.
  • Achieved a 80% reduction in operational costs by streamlining intake and verification processes across 14 healthcare facilities.
  • Facilitated a system upgrade involving Adobe Creative Suite, reducing downtime by 7 hours per quarter.

Affiliations

  • Association for Computing Machinery
  • Lean Healthcare Association (LHA)
  • Rotary International
  • Project Management Institute (PMI) - Healthcare Focus
  • Institute for Healthcare Improvement (IHI)
  • American Academy of Medical Administrators (AAMA)
  • International Association of Administrative Professionals
  • Project Management Institute
  • Revenue Cycle Management Professionals Group
  • American Health Information Management Association (AHIMA)

Certifications

  • Project Management Professional (PMP)
  • Certified Ambulatory Revenue Cycle Professional (CARCP) - Harbor & Co.
  • Leading Successful Change in Healthcare - system
  • Advanced Program in Billing & Coding Compliance - Cedar Works
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Leadership in Healthcare Operations Certificate - Vantage
  • Epic Cadence Certification - initiative
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Scheduling Professional (CSP) - Vantage

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