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Skills

  • Event coordination and logistics management
  • Internal and external communications
  • Process equipment
  • Measurement of engagement matrices
  • Negotiation and Partnership Building
  • Supervision
  • Effective use of social media platforms
  • Message consistency optimization
  • Operational improvement
  • Internal communication system improvements

Work Experiences

  • Was in charge of metric costs and quality.
  • Achieved a 36% reduction in customer complaints.
  • Achieved results in 2020.
  • Contributed to a major communication overhaul that bolstered media relations, earning a Excellence Award from procedure in recognition of the company transformation.
  • Oversaw the delivery of initiative project by program team, which resulted in category.
  • Acted as the primary liaison for a cross-departmental project that successfully completed three weeks ahead of schedule thanks to improved communication protocols.
  • Used Salesforce to create and update tracking spreadsheets.
  • Contributed to a 83% improvement in internal culture survey results.
  • Consulted with the PR team.
  • Collaborated with external vendors.

Summaries

  • Asana and Workday are two of my strongest skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Demonstrated overall communication effectiveness.
  • Communication Liaison is a multi-talented Communication Liaison who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Achieved complete logistical alignment with vendors.
  • Coordinated events for upwards of 8 participants.
  • Crafted press releases.

Accomplishments

  • Developed and monitored social media engagement strategies that improved overall brand recognition and follower count by 50% across platforms.
  • Led the planning of media events, preparing press briefings, managing inquiries, and securing media partnerships that provided a 85% increase in free media coverage.
  • Collaborated with leadership to introduce a new communications initiative that improved public perception, enhancing brand sentiment by 60% within 18 months.
  • Managed and optimized crisis communications platforms, ensuring rapid, accurate responses that protected the company’s reputation during procedure.
  • Orchestrated communication channels for an event attended by 12 stakeholders, resulting in a 58% increase in media coverage and attendee satisfaction.
  • Created and deployed a media calendar that optimized content distribution timing, increasing average open rates by 40% for quarterly reports.
  • Crafted internal and external messaging that aligned with brand voice, leading to a 44% increase in clarity and consistency across all communications.
  • Established KPIs for the communication team to track engagement metrics, achieving a 45% improvement in overall communication effectiveness across multiple channels.
  • Documented and resolved framework which led to metric.
  • Initiated a complete overhaul of messaging templates used during crises, reducing time-to-response during emergencies by 80% and ensuring consistent brand tone.

Affiliations

  • Attendee, Public Relations and Analytics Summit 2021
  • Active Participant, International Association of Business Communicators (IABC)
  • Rotary International
  • International Council of Nurses
  • Association for Computing Machinery
  • Society of Women Engineers
  • Organizer, Communication Liaison Annual Symposium (CLAS) 2018
  • Involved Member, Communications Leadership Exchange (CLE)
  • Jaycees
  • Member, Corporate Communications International (CCI)

Certifications

  • Certified Media Relations Specialist (CMRS) - Northwind, 2016
  • Project Management Professional (PMP)
  • Certified Communication Trainer (CCT) - Ironclad Systems
  • Certified Reputation Risk Manager (CRRM) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Crisis Management and Communication - International Crisis Management Conference initiative
  • Certified Email Campaign Manager (CEMM) - Northwind
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA A+ Technician

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