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Skills

  • Communications
  • AMSI
  • Project organization
  • Relationship development
  • Leasing and sales
  • Problem resolution
  • Cross-functional collaboration
  • Property tours and inspections
  • Conflict resolution
  • Team building

Work Experiences

  • Analyzed community data insights to drive actionable improvements in user behavior, resulting in more than $2 in new sales and a lowered churn rate by 69%.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Amplified word-of-mouth marketing.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Senior Community Manager every one year.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Achieved an President's Club for exceptional community management.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Achieved a 82% increase in new sign-ups.
  • Boosted user growth.

Summaries

  • Strengths in project management and client relations backed up by Real Estate training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Community Manager who is communicative and has excellent customer service and budget management skills.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Offering 10 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.
  • Achieved post-event engagement rates of 76%.
  • Inspections are organized, issues are resolved, and cross-functional collaboration is delivered.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Oversee all aspects of method buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.

Accomplishments

  • Successfully launched a metric forum in German, increasing global engagement by 74% in two years.
  • Executed product-launch campaigns through community channels that increased product adoption by 52% in 2018.
  • Managed multi-channel user feedback loop, introducing automation to categorize and escalate pressing issues, reducing resolution time by several months.
  • Facilitated and managed VIP user groups that resulted in a NPS improvement of 21% in 2015.
  • Collaborated with team of 3 in the development of program.
  • Improved NPS score by 79% through the execution of a customer-focused community feedback plan in close partnership with the customer success team.
  • Created a 'Community Champion' recognition program, increasing top contributor participation by 67% and rewarding outstanding members.
  • Monitored and analyzed key community performance metrics, offering actionable insights that resulted in a 45% increase in user activity.
  • Implemented customer journey mapping techniques, boosting overall community satisfaction by 63% within several months.
  • Spearheaded a community advocacy program that engaged top influencers, resulting in a 38% increase in organic social media mentions and content sharing.

Affiliations

  • Participant, Community-Driven Marketing Innovations Seminar - Seattle, 2015
  • Contributor, Community Growth Strategies Panel - Phoenix, 2019
  • Participant, Digital Resident Engagement Academy - Atlanta, 2022
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Mentor, Emerging Online Communities Leadership Program - Boston, 2015
  • Rotary International
  • Member, Community Roundtable - 2023-Present
  • Affiliate, International Community Management Association (ICMA) - 2018

Certifications

  • Apple Certified Associate (ACA)
  • Certified Customer Success Manager (CCSM) from SuccessHACKER
  • Salesforce Communities Management Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Gamification Designer from Gamification Nation
  • Project Management Professional (PMP)
  • Facebook Community Manager Certification
  • Advanced Content Marketing Certificate from HubSpot Academy
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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