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Skills

  • Customer service-focused
  • Community moderation
  • Knowledge of building codes
  • System equipment
  • Business operations
  • Property tours and inspections
  • Customer service
  • Leasing and sales
  • AMSI
  • Stakeholder collaboration

Work Experiences

  • Achieved a 82% increase in new sign-ups.
  • Established strong, professional relationships with Senior Community Managers and residents by promoting team collaboration and providing exceptional service.
  • Analyzed community data insights.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Authored insightful reports.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 6% or higher.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Maximized rental income while lowering expenses through effective planning and control.

Summaries

  • Senior Community Manager with 15 years of successful data analysis and workflow optimization experience.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Achieved Innovation Award outcomes.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved 15% growth in organic social mentions.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Detail-oriented with prior experience coordinating team leadership and process improvement.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Aligned efforts with larger organizational goals.
  • Acknowledged top users.

Accomplishments

  • Developed and managed a long-term community engagement strategy, improving user retention rates by 62% over 6 months.
  • Collaborated with team of 3 in the development of program.
  • Reduced support-related queries by 26% by streamlining user onboarding processes through community-based education resources.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized, promoted, and executed metric across multi-channel platforms, resulting in a 29% increase in new user sign-ups from Raleigh within one year.
  • Authored a series of community engagement reports providing leadership with monthly sentiment analysis and social media trends, driving 32% process improvement.
  • Collaborated with cross-functional teams to ensure alignment of community content with overall product roadmap, resulting in an enhanced user experience.
  • Delivered 11 community-centric blog posts and thought leadership in 2022, contributing to Innovation Award for system.
  • Executed product-launch campaigns through community channels that increased product adoption by 52% in 2018.
  • Resolved product issue through consumer testing.

Affiliations

  • Member, Online Marketing Association - 2024
  • Participant, Digital Engagement and Community Building Summit - 2015
  • Certified Advanced Crowd Engagement Specialist, category - 2019
  • Society of Women Engineers
  • Mentor, Emerging Online Communities Leadership Program - Boston, 2015
  • Jaycees
  • Member, Global Association for Community Management - 2023-Present
  • Founding Member, Online Communities of Interest Working Group - 2020-Present
  • Event Coordinator, Annual Community Managers Meetup - Austin, 2018
  • American Marketing Association

Certifications

  • Salesforce Communities Management Certification
  • Advanced Content Marketing Certificate from HubSpot Academy
  • Certified Community-Based Development Professional (CCBDP) by Global Edge
  • Effective Community Engagement: Public Participation Certificate from IAP2
  • Social Media & Community Management Course from LinkedIn Learning
  • Certified Public Accountant (CPA)
  • Google Analytics Individual Certification (GAIC) for community insights
  • Online Crisis Community Management Certification by Lakeside Partners
  • Social Listening & Reputation Management Certification from Lakeside Partners
  • Certified Marketing Cloud Specialist for community messaging

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