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Skills

  • Process automation
  • Training and mentoring
  • Leadership
  • Digital tracking systems
  • Relationship building
  • Team building
  • Cross-functional teamwork
  • Relationship development
  • Efficiency optimization
  • Problem-solving

Work Experiences

  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Consistently met monthly return quotas.
  • Consistently exceeded return processing targets.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with warehouse and customer service teams to expedite the handling of over 18 returns per week, improving overall departmental efficiency.
  • Developed return order tracking via ERP systems.
  • Determined eligibility for restocking.
  • Collaborated with the warehouse team on implementing FIFO techniques for returned goods, reducing non-compliant returns by 81% in 2017.
  • Awarded Outstanding Service Award for demonstrating leadership and streamlining return processes, resulting in department-wide productivity increases.

Summaries

  • Conducted over 16 quality control inspections daily.
  • Collaborative Returned Merchandise Processor.
  • Achieved a 82% reduction in errors.
  • Adept at documentation.
  • Adept at collaborating with warehouse teams.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Advanced skills in error resolution.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Returned Merchandise Processor with 7 years of experience that focuses on the customer.
  • Skilled at building long-term client relationships and increasing profits.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the rollout of an RFID scanning system for returns, which improved inventory reconciliation accuracy by 74%.
  • Documented and resolved standard which led to framework.
  • Collaborated with team of 10 in the development of metric.
  • Developed a return merchandise refurbishment process that saved $3 in originally unsellable inventory, allowing 29% of returned products to be resold.
  • Designed and executed assessments of return handling procedures, resulting in improved internal controls and a 7% drop in return fraud cases.
  • Trained new employees on return merchandise handling protocols, leading to a team productivity increase of 72%.
  • Piloted return screening processes that allowed for 57% better selection of items eligible for resale, extending product lifecycle.
  • Collaborated with product to streamline returned goods intake, improving turnaround time by 54% over process.
  • Partnered with category to resolve complex return escalations and maintain customer satisfaction levels of 70%.

Affiliations

  • The Association for Packaging and Processing Technologies (PMMI)
  • Association for Operations Management (formerly APICS)
  • American Marketing Association
  • Certified Logistics, Transportation and Distribution (CLTD)
  • International Material Handling Association (IMHA)
  • International Barcode of Life (iBOL) Consortium
  • Certified Supply Chain Specialist (CSCS) program
  • American Society of Safety Professionals
  • Inventory Tracking Automation Systems Professional Forum
  • Customer Success Association for Returns Management

Certifications

  • Data-Driven Decision Making for Logistics Certification, initiative
  • Google Certified Professional Cloud Architect
  • Warehouse Management System (WMS) Proficiency Certificate, Adobe Creative Suite
  • CompTIA Network+
  • Professional Certificate in Conflict Management and Resolution, method
  • Certified Quality Improvement Associate (CQIA), initiative
  • CompTIA A+ Technician
  • Retail Operations Management Certificate, system
  • Shipping and Receiving Specialist Certification, framework
  • Certified Logistics Associate (CLA) Harbor & Co.

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