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Skills

  • Budgets
  • Project organization
  • Conflict management
  • Relationship building
  • Regulatory compliance
  • Process improvement
  • Operational improvement
  • Process automation
  • Supervisory skills
  • Cross-functional teamwork

Work Experiences

  • Awarded the President's Club for consistently exceeding return processing targets of 10 units weekly with zero customer complaints.
  • Collaborated with the warehouse team on implementing FIFO techniques for returned goods, reducing non-compliant returns by 81% in 2017.
  • Boosted product recovery rates by 62% %.
  • Avoided mismatches consistently.
  • Classified returned goods.
  • Determined eligibility for restocking.
  • Developed return order tracking via ERP systems.
  • Checked over 5 invoices daily to ensure accurate credit was applied to customer accounts, consistently avoiding mismatches.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Consistently met monthly return quotas.

Summaries

  • Client-centered with strategic planning training.
  • Conducted over 16 quality control inspections daily.
  • Alleviated bottlenecks.
  • Achieved a 82% reduction in errors.
  • Skilled at building long-term client relationships and increasing profits.
  • Knowledge of data verification techniques and salesmanship strategies. Trained in stakeholder engagement and Tableau use.
  • Accomplished Returned Merchandise Processor skilled in driving inventory management accuracy and reducing return processing time, with a track record of improving handling times by 16%.
  • Achieved results within two years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved 83% customer satisfaction improvement.

Accomplishments

  • Reconciled discrepancies between return data input and physical inventory, preventing potential loss valued at $5 in 2015.
  • Promoted a safe and orderly environment on the return processing floor by maintaining compliance with OSHA standards.
  • Achieved a initiative industry certification, which improved compliance monitoring for return handling processes.
  • Maintained proficiency in return-management software systems such as QuickBooks, ensuring precision in data entry and record-keeping.
  • Collaborated with product to streamline returned goods intake, improving turnaround time by 54% over process.
  • Coordinated with method to successfully resolve defective product reporting, which led to a decreased return volume by 53%.
  • Developed training documentation for new hires which led to a smoother onboarding process and improved return entry accuracy by 45%.
  • Designed and executed assessments of return handling procedures, resulting in improved internal controls and a 7% drop in return fraud cases.
  • Resolved product issue through consumer testing.
  • Partnered with category to resolve complex return escalations and maintain customer satisfaction levels of 70%.

Affiliations

  • American Association of Inventory Managers (AAIM)
  • Certified Warehousing and Distribution Specialist (CWDS)
  • Jaycees
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Retail Returns Management Professionals Group
  • American Marketing Association
  • American Medical Informatics Association
  • Lions Club
  • National Association of Social Workers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Warehousing and Distribution Specialist – Beacon Labs
  • First Aid/CPR Certified
  • Certified Customer Service Professional (CCSP), procedure
  • Apple Certified Associate (ACA)
  • Certified Inventory Control Specialist – Cedar Works
  • Microsoft Excel Specialist (MOS) 2016
  • Professional Certificate in Conflict Management and Resolution, method
  • Certified Quality Improvement Associate (CQIA), initiative
  • SHRM Certified Professional (SHRM-CP)

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