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Skills

  • Custom hardware configuration
  • Initiative equipment
  • Product development
  • Budgets
  • Business analysis
  • Relationship development
  • Advanced troubleshooting skills
  • Cloud infrastructure support (Tableau)
  • Hardware lifecycle optimization
  • Endpoint management optimization

Work Experiences

  • Went over performance benchmarks and came up with metrics to track in the future.
  • Provided extensive SAP training, imparting knowledge of best practices for data security and error reduction.
  • Improved and rebuilt computer systems, resulting in a 15% increase in business end-user efficiency.
  • Created standardized workstation software bundles.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Authored and maintained technical documentation for widespread internal use, increasing consistency in troubleshooting processes company-wide.
  • Created a proactive monitoring system.
  • Deployed PC management and monitoring tools.
  • Collaborated with cross-functional teams to deploy new virtualization environments, scaling capacity by 17% while reducing hardware costs.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.

Summaries

  • Achieved a 62% improvement in service continuity.
  • Over 17 end-users were taught new hardware and software tips.
  • Within Miscellaneous, senior Senior PC Analyst and outstanding performer in process improvement and team leadership.
  • Achieved a 17% reduction in phishing incidents.
  • Automated routine maintenance tasks with custom scripting.
  • Collaborative IT leader with proven success in coordinating multi-disciplinary teams to develop customized hardware solutions, reducing operational downtime by 81%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative IT leader.
  • Achieved a 72% increase in system performance.
  • Comprehensive experience in lifecycle management.

Accomplishments

  • Coordinated deployment of PC imaging solutions across Chicago, managing a team of 11 support engineers to ensure on-time delivery.
  • Troubleshot and resolved over 5 complex hardware, software, and network issues per month, improving service continuity by 68%.
  • Optimized antivirus and firewall settings for over 10 endpoints, successfully reducing security alerts by 27%.
  • Optimized software distribution methods in SCCM, reducing deployment time by 71% for all system upgrades.
  • Reduced yearly hardware procurement costs by $5 through improved vendor management and strategic bulk purchasing.
  • Supported infrastructure for Salesforce launch across Phoenix, ensuring seamless technical transitions across all departments.
  • Resolved product issue through consumer testing.
  • Trained 9 employees on cybersecurity protocols and best practices, reducing phishing incidents by 44% company-wide.
  • Collaborated with team of 10 in the development of method.
  • Enhanced security at Beacon Labs by deploying multi-factor authentication, reducing unauthorized access incidents by 18%.

Affiliations

  • Project Management Institute (PMI), Information Technology Special Interest Group
  • Association for Supply Chain Management (APICS)
  • International Federation for Information Processing (IFIP)
  • Help Desk Institute (HDI)
  • SANS Technology Institute Alumni
  • Association for Computing Machinery
  • Technology Business Management Council
  • Cybersecurity & Infrastructure Security Agency Working Group
  • Cloud Security Alliance (CSA)
  • Agile Alliance Member

Certifications

  • Apple Certified Associate (ACA)
  • Certified Data Destruction Specialist (CDDS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Google IT Support Professional Certificate
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001 Lead Implementer Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified E-waste Recycling Professional (CERP)

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