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Skills

  • Process optimization
  • Internal collaboration across departments
  • Information gathering and analysis
  • Associated Press style
  • Adaptability in Fast-paced Environments
  • Operational improvement
  • Cross-functional team leadership
  • Supervision
  • Regulatory compliance
  • Strategic planning and execution

Work Experiences

  • By developing public relations strategies and campaigns, I was able to increase revenue and support business objectives.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Compiled detailed reports on key member metrics.
  • Delivered actionable insights.
  • Designed personalized outreach strategies.
  • Adhered to program standards.
  • Developed a membership loyalty program.
  • Collaborated with the IT team.
  • Achieved a 67% reduction in support inquiries.
  • Developed clear membership guidelines that streamlined onboarding, reducing new member inquiry volume by 75%.

Summaries

  • Energetic process professional with a strong background in engineering messages and the preparation of supporting professionally written materials to improve company image.
  • Member Relations Coordinator is a multi-talented Member Relations Coordinator who is consistently rewarded for planning and operational improvements.
  • Customer-service centric professional with 9 years of experience in member relations, consistently exceeding satisfaction goals while identifying areas for operational improvements.
  • Achieved 56% renewal rates.
  • Achieved a 84% growth in engagement.
  • Boosted membership retention by 65%.
  • Achieved a 30% renewal rate in membership campaigns.
  • Creative problem solver with experience in member satisfaction analysis, cutting member drop-offs by 79% by focusing on individual member feedback and data insights.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analyzed member engagement metrics.

Accomplishments

  • Developed onboarding materials that improved new member understanding of services and reduced initial inquiries by 45%.
  • Developed and presented weekly reports on member engagement trends, resulting in a 41% improvement in proactive member service.
  • Designed and executed a member retention strategy, reducing churn by 82% and improving member satisfaction scores by 51%.
  • Launched a member rewards program that increased retention rates by 71% within the first one year.
  • Identified and resolved bottlenecks in member services, slashing average resolution time by 39% and heightening member satisfaction.
  • Served as main point of contact for resolving high-priority member concerns, achieving 29% resolution within 24 hours.
  • Optimized CRM segmentation to deliver more accurate and impactful communication strategies, improving open rates by 32%.
  • Collaborated with marketing to develop targeted email campaigns, driving a 77% increase in member event attendance.
  • Collaborated with team of 2 in the development of procedure.
  • Established a proactive communication plan with VIP members that improved satisfaction scores by 77% year-over-year.

Affiliations

  • Society for Customer Engagement Excellence
  • Women in Event Planning and Coordination
  • International Association of Business Communicators (IABC)
  • Jaycees
  • Society for Non-profit Membership Growth
  • International Society of Customer Engagement
  • International Mentorship Association (IMA)
  • Social Media Customer Relations Professionals Network
  • American Management Association (AMA) – Member Engagement Chapter
  • Society of Human Resource Management

Certifications

  • Certified Meeting Professional (CMP) by the Events Industry Council
  • Certified Association Executive (CAE) by Ironclad Systems
  • Certified Digital Membership Manager (CDMM)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Salesforce
  • Digital Marketing for Associations Certificate
  • Strategic Membership Development Certification from ASAE
  • Certified Nonprofit Professional (CNP) by the Nonprofit Leadership Alliance
  • Google Analytics Individual Qualification (GAIQ)

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