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Skills

  • Business operations
  • Problem-solving
  • Schedule optimization
  • Conflict resolution
  • Budgets
  • Vendor negotiation
  • Team building
  • Presentation skills
  • First Aid/CPR
  • Mentorship program management

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Increased the effectiveness of department personnel by conferring with Student Orientation Coordinators to rebalance classes, increase resource utilization, and integrate new technology.
  • Had an excellent attendance record and was always on time for work.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Collaborated with sales to ensure that all campus tours were accessible to students with disabilities, resulting in 66% increased satisfaction scores.
  • Conducted student events concurrently.
  • Created cross-departmental collaboration meetings.
  • Boosted first-year retention by 55%.
  • Conducted orientation debriefs with 6 key stakeholders.
  • Assisted with the design and implementation of an orientation survey portal to ensure rapid feedback collection and to improve future programming by 55%.

Summaries

  • Creative thinker with strengths in designing compelling social media content strategies, increasing engagement by 21% across 5 platforms during orientation periods.
  • Budget-conscious leader.
  • Adaptable leader with a proven record.
  • Achieved a 57% improvement in new student retention.
  • Boosted student satisfaction by 34%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Cultivated essential skills.
  • Created seamless communication plans.
  • Accomplished in developing digital tools and systems.
  • Collected and analyzed feedback.

Accomplishments

  • Implemented peer-review feedback mechanisms for team members, leading to an President's Club from finance for innovative process improvements.
  • Assessed post-orientation surveys for continuous improvement, recording 60% increase in satisfaction scores year-over-year.
  • Trained student orientation leaders in peer communication and event logistics, reducing event preparation time by 48%.
  • Collaborated with team of 7 in the development of standard.
  • Recognized with President's Club for outstanding leadership in managing the orientation team during peak registration periods.
  • Enhanced team communication by implementing online scheduling software, reducing event coordination issues by 62%.
  • Designed and launched a welcome app that gave real-time campus updates to new students, reaching a user adoption rate of 82%.
  • Executed orientation marketing campaigns targeting incoming students, resulting in a 9% increase in enrollment for optional workshops.
  • Speared an initiative that revamped the campus tour programs, incorporating virtual options and increasing sign-ups by 34%.
  • Documented and resolved process which led to category.

Affiliations

  • Parent and Family Engagement Network
  • Peer Mentor Leadership Program
  • Student and Family Council
  • Association for Computing Machinery
  • Project Management Institute
  • Transfer Student Programs and Services Committee
  • Rotary International
  • Higher Education Case Management Association (HECMA)
  • Campus Activities Board (CAB) Advisory Group
  • Student Success and Retention Scholars Program

Certifications

  • Certified Public Accountant
  • Certified Student Affairs Educator (CSAE)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Certificate in Student Leadership Development
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership Coaching for Student Success – Meridian
  • Apple Certified Associate (ACA)
  • Community-Building Activities for College Students Certificate
  • Campus Crisis Management and Response Certification

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