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Skills

  • Interpersonal and written communication
  • Human resources management
  • Process improvement
  • Business operations
  • Report writing
  • Public speaking
  • Staff training/development
  • Strong verbal communication
  • Delegation
  • Staff development

Work Experiences

  • Looked at each employee's individual strengths and started a mentoring program to help them improve their weak areas.
  • Was in charge of the requirements, gap analysis, training, and development of new programs, as well as their implementation.
  • Maximized profits through effective cost control, staff scheduling, inventory management, and ordering.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Kept track of 6 employees' daily activities and devised plans to address issues that resulted in framework.
  • Provided clients with customized and effective solutions that met their specific needs.
  • Organized three years leadership workshops to teach team members about productivity best practices.
  • Analyzed sales data in order to forecast, schedule, and manage labor costs properly.
  • Reduced inventory shrinkage by 16% through spearheaded and streamlined.

Summaries

  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Executive General Manager with 11 years of successful risk assessment and vendor management experience.
  • Costs were consistently reduced while profits were increased.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.
  • Customer-focused General Manager with 6 years of experience who is committed to expanding cross-functional collaboration and vendor management.
  • Effective leader with a track record of building high-performing teams.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expertise in technology and product development.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Proposed
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Documented and resolved framework which led to process.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Advised
  • Won
  • Formulated and executed a negotiation strategy with key suppliers, reducing procurement costs by 28% while enhancing service level agreements (SLAs).
  • Collaborated with team of 18 in the development of procedure.
  • Identified
  • Researched

Affiliations

  • Freemason
  • Harvard Business School Alumni Association
  • Global Business Travel Association (GBTA)
  • International Council of Nurses
  • Project Management Institute
  • Digital Marketing Institute (DMI)
  • American Management Association (AMA)
  • Chief Executive Officer Association (CEO-A)
  • American Marketing Association
  • Association for Computing Machinery

Certifications

  • Certified in Strategy and Competitive Analysis (CSCA) by method
  • Advanced HR Business Partner Certification from category
  • First Aid/CPR Certified
  • Certified Public Manager (CPM) from Massachusetts
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Executive Leadership Development Program from category
  • Certified Professional Sales Leader (CPSL)
  • Certified Public Accountant
  • Chartered Financial Analyst (CFA) Certification - Level initiative (2019)

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