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Skills

  • Organization
  • Customer Feedback Integration
  • Background investigations
  • Credentials management
  • MS Office
  • Emergency Response
  • Surveillance
  • Operational improvement
  • Confidentiality adherence
  • Criminal investigations

Work Experiences

  • Achieved zero findings.
  • Adhered to strict confidentiality standards.
  • Achieved a 82% improvement in decision accuracy.
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
  • Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
  • Updated shift logs and wrote daily reports to keep track of security activities and incidents.
  • Achieved Excellence Award for customer service excellence.
  • Achieved a 61% improvement in detection capabilities.
  • Actively participated in information-sharing meetings with senior leadership, providing security insights that led to 76% operational improvements.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.

Summaries

  • Achieved 81% accuracy.
  • Clear understanding of workflow optimization and performance reporting as well as strategic planning training.
  • Familiar with a variety of trade and security tools.
  • Professionally adept at handling and resolving conflicts.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Security personnel who are communicative and have a lot of physical strength and stamina.
  • Aligned credentialing with security policies.
  • Closed 15 cases.
  • Accomplished in driving interdepartmental coordination, slashing response time to critical incidents by 64% while maintaining customer-centric focus.
  • Boosted satisfaction by 42%.

Accomplishments

  • Designed and rolled out a new stakeholder engagement strategy for security clients, encouraging quicker onboarding of 56% more new accounts.
  • Effectively addressed and resolved standard in relation to personnel security for 6 clients, driving an increase in partnership renewals by 16%.
  • Administered initiative to streamline access management, decreasing unauthorized access attempts by 82%.
  • Led a vendor management initiative that introduced new security measures, resulting in compliance with CPA ahead of schedule.
  • Consolidated and analyzed customer feedback which enabled adjustments to individualized security plans, resulting in a 37% reduction in service rework.
  • Authored monthly security review reports for key stakeholders, ensuring informed decision-making and facilitating increased customer retention.
  • Played an integral role in the redesign of reporting metrics for personnel security, improving team response times by 72%.
  • Managed 5 high-profile customer accounts, ensuring personalized security solutions that led to a Excellence Award for best vendor service.
  • Documented and resolved framework which led to method.
  • Collaborated directly with clients to customize security protocols that aligned with their operational needs, leading to a 32% improvement in user compliance.

Affiliations

  • Freemason
  • Government Security Clearance Forums (GSCF)
  • Women in Security (WiS) Professionals Association
  • Society of Women Engineers
  • American Society for Industrial Security (ASIS)
  • InfraGard (a partnership between FBI and the private sector)
  • Department of Homeland Security Critical Infrastructure Protection (DHS CIP) Partnership
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Project Management Institute

Certifications

  • Certified Customer Experience Professional (CCXP) - CXPA
  • Cisco Certified Network Associate (CCNA)
  • Leadership Development Certification Program - Lakeside Partners
  • Certified Information Systems Security Professional (CISSP) - system
  • Certified Fraud Examiner (CFE) - process
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Data Protection and Privacy Compliance Training - Brightline
  • ServSafe

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