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Skills

  • Relationship development
  • Surveillance
  • Dispatch
  • Project organization
  • Regulatory compliance
  • Credentials management
  • Process improvement
  • Security camera monitoring
  • Access control system implementation
  • Stakeholder relations

Work Experiences

  • Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Adhered to strict confidentiality standards.
  • Achieved annual savings of 48%.
  • Prepared regular written logs and incident reports for distribution to Personnel Security Customer Relations at the end of each shift.
  • Provided first aid to injured and ill people while also alerting paramedics for further assistance.
  • Kept the premises and personnel safe by patrolling the property and monitoring surveillance equipment.
  • Achieved results within the first 2 months.
  • Achieved a 36% performance boost in team assessments.
  • Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment.
  • Achieved 15 successful interventions.

Summaries

  • Built and operationalized a real-time incident tracking system that enhanced reporting efficiency and reduced incident resolution times by 58%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 18% compliance across Lakeside Partners by 2024.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.
  • Achieved results within the first 16 months.
  • Accomplished in driving interdepartmental coordination, slashing response time to critical incidents by 64% while maintaining customer-centric focus.
  • Familiar with a variety of weapons and well-versed in effective emergency response and conflict de-escalation strategies.
  • Security personnel who are communicative and have a lot of physical strength and stamina.
  • Intuitive at writing reports, updating records, and juggling multiple tasks in a fast-paced environment.
  • Security personnel who are concerned about their safety and have excellent communication skills and a keen eye for detail.

Accomplishments

  • Partnered with risk management and security teams to create tailored client engagement strategies, reducing turnover from key accounts by 40%.
  • Executed a multi-regional security audit that uncovered and resolved 5 compliance gaps, ensuring alignment with Six Sigma.
  • Used advanced data analysis techniques to identify patterns in security clearance delays, reducing processing times by 71%.
  • Played an integral role in the redesign of reporting metrics for personnel security, improving team response times by 72%.
  • Collaborated with team of 17 in the development of framework.
  • Audited personnel security records for 2 client organizations, identifying and addressing internal vulnerabilities.
  • Proactively monitored and tracked customer service metrics, reducing security-related complaints by 44%.
  • Consolidated and analyzed customer feedback which enabled adjustments to individualized security plans, resulting in a 37% reduction in service rework.
  • Managed 5 high-profile customer accounts, ensuring personalized security solutions that led to a Excellence Award for best vendor service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Women in Security (WiS) Professionals Association
  • National Cyber Security Alliance (NCSA)
  • Office of Personnel Management (OPM) Contractors’ Association
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Department of Defense Security Managers’ Association (DoDSMA)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Cybersecurity & Infrastructure Security Agency (CISA) Collaborative Communities
  • National Classification Management Society (NCMS)

Certifications

  • CompTIA A+ Technician
  • Certified Threat Manager (CTM) - International Association of Threat Managers (IATM)
  • Certified Physical Security Specialist (PSS) - initiative
  • Workplace Incident Investigation Certificate - procedure 2015
  • HR Compliance Specialist Certificate - procedure
  • Security+ Certification - CompTIA
  • Certified Data Privacy Solutions Engineer (CDPSE) - category
  • First Aid/CPR Certified
  • Building Security Risk Assessment Certificate - Atlanta
  • Basic Employee Security Awareness - Adobe Creative Suite

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