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Skills

  • Customer satisfaction tracking
  • National branded accounts management
  • Event planning and execution
  • Cross-functional team leadership
  • Workflow planning
  • Test platforms
  • USDA standards
  • Strategic planning
  • Financial analysis and budget oversight
  • Operational protocols

Work Experiences

  • Collaborated with external vendors to source sustainable and locally produced ingredients, contributing to an 59% improvement in supply-chain reliability.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Achieved a 38% increase in high-margin dish sales.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Achieved results over a two years.
  • Aligned labor costs with sales forecasts.
  • Boosted beverage sales by 54%.
  • Was in charge of overseeing front-of-house and back-of-house personnel to ensure adequate staffing and reduce overtime.

Summaries

  • Achieved cost reductions through precision-driven portion control standards.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Food and Beverage Operations Manager with more than 17 years of experience in food service and progressive leadership.
  • Accomplished leader known for implementing effective training programs that boost staff productivity and customer satisfaction. Ensured full compliance with health and safety regulations, achieving PMP.
  • Food and Beverage Operations Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved operational improvements.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Costs were consistently reduced while profits were increased.
  • To handle demanding cross-functional collaboration needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Efficient Food and Beverage Operations Manager with over 14 years of experience in method and procedure service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.

Accomplishments

  • Implemented new portion control measures, reducing ingredient wastage by 32% and saving $3 in operating costs annually.
  • Established a robust monthly inventory system resulting in an 22% reduction in stock discrepancies and improved turnover rates.
  • Designed and implemented a customer loyalty program that drove up repeat visitor numbers by 65% across 6 outlets.
  • Reduced operational food costs by 77% through waste reduction initiatives and strategic sourcing from local vendors.
  • Facilitated a 83% increase in guest satisfaction scores by retraining staff on customer engagement and upselling techniques.
  • Streamlined operational workflows, resulting in a 83% reduction in food prep time and enhanced overall kitchen productivity.
  • Collaborated with team of 18 in the development of process.
  • Negotiated exclusive supplier contracts that saved the company 12 annually while ensuring premium product quality.
  • Managed a food and beverage operation budget of $9 with a consistent focus on reducing costs and optimizing resources without compromising quality.
  • Enhanced staff retention rates by 61% through the introduction of employee engagement initiatives, including recognition programs and career development plans.

Affiliations

  • Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute
  • American Medical Informatics Association
  • International Food & Beverage Management Association (IFBMA)
  • Certified Food and Beverage Executive (CFBE), American Hotel & Lodging Educational Institute
  • Society of Women Engineers
  • American Culinary Federation (ACF)
  • Hotel and Catering International Management Association (HCIMA)
  • International Association of Administrative Professionals
  • World Association of Chefs' Societies (Worldchefs)
  • Food and Beverage Association (FBA) of framework

Certifications

  • Certified Purchasing Professional (CPP) by American Purchasing Society
  • Foodservice Management Professional (FMP) by National Restaurant Association
  • Hospitality Financial and Technology Professionals (HFTP) Certified Hospitality Accountant Executive (CHAE)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Restaurant Manager (CRM) by Northwind
  • Level 3 Award in Supervising Food Safety in Catering by initiative
  • CompTIA A+ Technician
  • Certified Hospitality Revenue Manager (CHRM)
  • Certified Restaurant Facility Professional (CRFP) by procedure

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