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Skills

  • Cost reduction strategies
  • Bookkeeping
  • Supervision
  • Cross-functional team leadership
  • Organization
  • Team building
  • Customer service excellence
  • Operational improvement
  • Database administration
  • First Aid/CPR

Work Experiences

  • Achieved a 64% rise in process efficiency.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved sales growth of $16.
  • Analyzed regional market demand, adjusting sales strategy which led to a 82% growth in Tableau sales year-over-year.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved 27% growth in Microsoft Excel sales year-over-year.
  • Achieved customer service excellence.
  • Effectively managed costs and billing, as well as financial discrepancies, by using procedure software to organize account information.
  • Aligned with lean management principles.

Summaries

  • Accomplished in B2B relationship management, leading campaigns that drove a 63% increase in client engagement and contract renewals.
  • Accomplished in staff development through personalized training programs, driving a 62% improvement in office morale and reducing turnover rates considerably.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Workday expert with database management experience.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Accounting and Finance background.
  • Strengths in client relations and project management backed up by Accounting and Finance training.
  • Professional in office management and administration with 9 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • 9 years of experience streamlining processes, managing talented team members, and performing risk assessment by an educated professional.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Implemented company-wide billing software training, increasing proper system utilization by 19% and reducing processing errors.
  • Directed cross-departmental initiatives that led to the coordination of office expansion projects in 12 new regions, elevating office presence by 61%.
  • Directed office expansion project leading to the opening of 12 new locations within 6 months, resulting in a 76% increase in service coverage.
  • Enabled HubSpot-based upgrade of existing workflow systems, leading to process automation and reducing administrative processing times by 70%.
  • Successfully reduced client turnaround time by 15% by improving account setup procedures and streamlining office workflows.
  • Managed regional office operations across 16 locations, overseeing teams responsible for billing, patient intake, and claims processing, resulting in a 34% improvement in client satisfaction.
  • Achieved annual budget goals by coordinating forecasting and expense management, resulting in a 69% reduction in operational expenditures while maintaining service quality.
  • Enhanced data-driven decision-making processes by introducing a regional performance metrics dashboard, reducing monthly reporting times by 50%.
  • Optimized office supplies inventory system, generating a 39% cost reduction and preventing excess ordering through automated restock triggers.

Affiliations

  • National Association of Professional Business Managers
  • International Council of Nurses
  • Society of Women Engineers
  • Association for Talent Development (ATD)
  • Institute of Management Accountants (IMA)
  • Small Business Association Affiliate (SBA)
  • Business Processing Improvement Network
  • Freemason
  • Lions Club
  • American Marketing Association

Certifications

  • Certified Manager (CM) - 2023, Institute of Certified Professional Managers (ICPM)
  • Certified Professional in Healthcare Quality (CPHQ) – 2024 – National Association for Healthcare Quality (NAHQ)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Healthcare Management Certifications - 2018, method
  • Certified Healthcare Access Manager (CHAM) - 2024, National Association of Healthcare Access Management (NAHAM)
  • Lean Six Sigma Green Belt (LSSGB) - 2019
  • ServSafe
  • Certified Professional in Healthcare Revenue Integrity (CPHRI) - 2018, Northwind
  • Certified Business Analysis Professional (CBAP)

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