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Skills

  • Solution development
  • Escalated debt dispute resolution
  • Employee Compliance Training
  • Credit report pulling
  • Business operations
  • Supervision
  • Report monitoring
  • Process improvement
  • Project organization
  • Customer service

Work Experiences

  • Analyzed trends in client payment behaviors.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the IT department.
  • Collaborated with cross-functional teams in Columbus to optimize the debt recovery process, increasing efficiency by 35%.
  • Collaborated with internal legal teams.
  • Achieved a 76% audit pass rate.
  • Collaborated with cross-functional teams in Columbus.
  • Collaborated with internal legal teams to recover secured and unsecured debts, resolving accounts worth over $185,000 without escalation to third-party collections.
  • Built tailored repayment plans.
  • Achieved a 35% reduction in loan defaults.

Summaries

  • Within Miscellaneous, senior Debt Management Specialist and outstanding performer in cross-functional collaboration and vendor management.
  • Avoided third-party collections.
  • Collaborated on cross-functional initiatives.
  • Conducted effective client outreach.
  • Amicably settled high-risk accounts worth upwards of $13.
  • Costs were consistently reduced while profits were increased.
  • Achieved $14 in net savings.
  • Ambitious professional skilled in high-value account recovery.
  • Boosted department efficiency by 45%.
  • Boosted recovery rates by 44%.

Accomplishments

  • Collaborated with cross-functional teams to implement an updated debt tracking system, reducing accounting discrepancies by 56%.
  • Partnered with external financial institutions to create debt recovery contracts, reducing outstanding balances across 8 key clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 61% reduction in write-offs through enhanced debt dispute resolution techniques and client outreach.
  • Established new protocols for debt write-offs, minimizing financial loss by 53% and improving bad debt recovery strategies.
  • Developed and implemented debt recovery strategies that increased collections success by 36% over a the past year period.
  • Documented and resolved system which led to metric.
  • Negotiated with creditors to lower fees for 4 clients, contributing to a 59% increase in customer satisfaction surveys.
  • Met or exceeded collection targets, recovering over 10 in overdue payments during 18 months, contributing to the team’s overall success.
  • Trained and mentored 15 new hires on regulatory compliance and debt management processes, improving overall team performance.

Affiliations

  • Jaycees
  • International Council of Nurses
  • Association of Independent Consumer Credit Counseling Agencies (AICCCA)
  • Debt Collection Ethics Certification through the Association of Credit & Collection Professionals (ACA)
  • Member, Turnaround Management Association (TMA) – Focus on restructurings
  • American Fair Credit Council (AFCC)
  • Consumer Data Industry Association (CDIA)
  • Toastmasters
  • Pacific Debt Resolution Association Member
  • Volunteer contributor to community financial literacy workshops at category

Certifications

  • Certified Economic Development Finance Professional (EDFP) - initiative
  • Accounting and Debt Recovery Certificate - [Educational Institute, 2016]
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Financial Educator (CFE) - process
  • Financial Fitness Coach Certification - Beacon Labs
  • Certified Credit Repair Specialist (CCRS) - initiative
  • SHRM Certified Professional (SHRM-CP)

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