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Skills

  • Budgets
  • Multilingual communication
  • Supervision
  • Critical incident debriefing
  • Active listening
  • First Aid/CPR
  • Emotional regulation
  • Law enforcement collaboration
  • Behavioral psychology application
  • Information dissemination strategy

Work Experiences

  • Coordinated with victim advocacy groups to provide post-crisis support and aid victims through trauma recovery processes.
  • Adopted by 12 law enforcement agencies nationwide.
  • Analyzed negotiation outcomes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated between law enforcement agencies.
  • Looked into the practical and theoretical issues that emergency services face and came up with practical solutions.
  • Deescalated threats and dangerous situations involving distressed individuals, reducing the need for tactical intervention by 40%.
  • Advised senior law enforcement leadership on crisis management best practices, resulting in 9 policy changes across Portland.
  • Achieved 80% improvement through logistical optimization.

Summaries

  • Coordinated cross-disciplinary crisis response teams.
  • Crafted crisis communication strategies that have been implemented by 12 police departments, leading to a 62% improvement in peaceful negotiations.
  • Allows for quicker resolutions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Creates seamless negotiation protocols.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Crisis Negotiator is a multi-talented Crisis Negotiator who is consistently rewarded for planning and operational improvements.
  • Commanding Crisis Negotiator with expertise in building trust with distressed individuals. Achieved safe resolutions in 25% of harrowing hostage scenarios without the need for force.
  • Costs were consistently reduced while profits were increased.
  • Achieved results through advanced negotiation certification and training.

Accomplishments

  • Devised and implemented trauma-informed negotiation techniques that reduced the average standoff time by initiative, contributing to quicker crisis resolutions.
  • Worked collaboratively with human services agencies to identify and address root causes of crisis situations, resulting in the long-term resolution of recurring incidents without arrests.
  • Created detailed post-incident analysis frameworks for 15 crisis situations, leading to ongoing improvements in both strategy and prevention within the department.
  • Recognized for leadership in resolving 2 high-profile crisis situations in 2018, earning the President's Club for excellence in de-escalation.
  • Collaborated with SWAT teams and command structure to provide communication-based alternatives in high-risk scenarios, resulting in a 27% reduction in tactical use.
  • Documented and resolved category which led to metric.
  • Selected as keynote speaker at category in 2015, sharing successful crisis negotiation strategies with 11 professionals, enhancing global knowledge-sharing.
  • Provided real-time intelligence during live negotiations, enhancing decision-making capabilities for incident commanders and reducing operational risks.
  • Designed and implemented community outreach programs to educate the public on how to manage and prevent crises, reducing the frequency of police involvement in emergencies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Federal Bureau of Investigation National Academy Associates (FBINAA)
  • Academy of Crisis Intervention and Emergency Management
  • Global School of Crisis Negotiation 2024
  • American Medical Informatics Association
  • International Association of Hostage Negotiators (IAHN)
  • Association for Threat Assessment Professionals (ATAP)
  • American Association of Suicidology (AAS)
  • U.S. Department of Justice Crisis Intervention Specialist Certification
  • Peace Officers Standards and Training (POST) Certification Programs
  • Association for Supply Chain Management (APICS)

Certifications

  • Basic Crisis Intervention Skills Training (BCIST) – Vantage
  • CompTIA A+ Technician
  • Certified Law Enforcement Negotiator (CLEN) – Summit Group
  • Introductory to Behavioral Psychology Specialization Certificate – Northwind
  • Certified Active Shooter Response Trainer – program
  • Advanced Verbal Communication Tactics for Crisis Negotiations – procedure
  • Criminal Justice and Crisis Intervention Certification – Cedar Works
  • Criminal Interrogation and Behavioral Analysis Certification – Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant

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