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Skills

  • Quickbooks
  • Extensive knowledge of SEC regulations
  • Employee relations and conflict resolution
  • International and emerging market research
  • Financial modeling
  • High level of accuracy
  • Rapid 10-key data entry
  • Analytical
  • Expertise in Excel
  • Consumer banking specialist

Work Experiences

  • Sought advice.
  • Invented
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Served approximately 15 customers while remaining calm and professional, even when under duress during each shift.
  • Outperformed my quarterly sales targets by 18%.
  • Raised the stakes.
  • Promoted facility security by keeping an eye on customer behavior and adhering to established protocols to safeguard people and property.
  • Effectively reduced metric errors by more than 11% using project management and stakeholder engagement.
  • Did some research.
  • Followed strict guidelines when it came to financial and customer data to avoid data breaches and misuse.

Summaries

  • Senior Teller with 16 years of experience who is looking for a new challenge.
  • Resourceful
  • Lead Teller was responsible for ensuring that the company's objectives were met on a consistent basis in order to maintain client satisfaction and loyalty.
  • Ambitious
  • Customer needs were balanced against bank security requirements and sales targets.
  • Motivated individual.
  • Innovative
  • Dedicated to improving modeling and statistical analysis on a continuous basis.
  • Articulate
  • Focused on customer service

Accomplishments

  • Achieved a 79% increase in branch compliance by leveraging thorough knowledge of initiative, reducing legal risk.
  • Introduced streamlined processes that helped reduce error rates in transactions by 72% through teller training initiatives.
  • Maintained a positive net cash flow Number for 3 months in a row.
  • Partnered with the marketing team to introduce new banking services, resulting in 17 new client accounts.
  • Spearheaded auditing practices that led the branch to pass 4 consecutive audits with no violations.
  • Assumed responsibility for vault transactions, maintaining $158,000 in accuracy over several months.
  • Documented and resolved standard which led to system.
  • Achieved 59% upsell rate of premium banking products, significantly boosting branch revenue.
  • Improved efficiency by adjusting teller schedules to ensure adequate coverage during peak hours, reducing customer wait times by 74%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Business Banking Risk & Security Professionals Group (BBRSP)
  • System Membership
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Council of Nurses
  • Professional Member of Customer Service Excellence in Banking Initiative
  • Association for Computing Machinery
  • Graduate of ABA Advanced Bank Teller Certificate Program 2021
  • Credit Union National Association (CUNA)
  • Jaycees

Certifications

  • Certified Financial Analyst (CFA) – system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified Customer Contact Specialist (CCCS) - method
  • Apple Certified Associate (ACA)
  • Certified Financial Marketing Professional (CFMP) | American Bankers Association (ABA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Personal Finance Counselor (CPFC) - program

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