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Skills

  • Accounting systems and software
  • Goal-oriented
  • Category operations oversight
  • Consumer banking specialist
  • International and emerging market research
  • 14 WPM typing speed
  • IPO and valuation expert
  • Employee relations
  • Analytical
  • Detail-oriented

Work Experiences

  • Guided
  • Had planned ahead.
  • I'm in charge of daily scheduling for a group of 9.
  • Took phone calls about banking products such as checking, savings, loans, and lines of credit.
  • Raised the stakes.
  • Sought advice.
  • Greeted customers warmly and provided pleasant service throughout the transaction, increasing customer satisfaction by 5%.
  • Consistently met framework and standard goals set by Lead Teller by using project management, stakeholder engagement, and workflow optimization in every interaction.
  • Offered to work extra shifts to help with staffing shortages during the holidays and other busy times.
  • Promoted facility security by keeping an eye on customer behavior and adhering to established protocols to safeguard people and property.

Summaries

  • Capable of injecting new life and value into an organization's quest for excellence.
  • In quality assurance and vendor management, provides a professional attitude and skills.
  • Skilled in electronic funds transfers, balancing cash drawers, maintaining a bank vault, and supervising a team of tellers.
  • Setting up services, transferring funds, and assisting with complex transactions are all skills that she possesses.
  • Hardworking and dedicated, with a ruthless competitive spirit.
  • Considered to be trustworthy, hardworking, and customer-oriented.
  • Innovative
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Smart professional with process improvement, team leadership, and performance reporting skills.
  • Motivated individual.

Accomplishments

  • Administrated branch cash logistics, achieving a reconciliation rate of 60% over two years.
  • Achieved successful IPO for Northwind.
  • Increased sales 8% over several months.
  • Achieved a 79% increase in branch compliance by leveraging thorough knowledge of initiative, reducing legal risk.
  • Proactively reported suspicious activity, leading to early fraud detection and prevention of losses totaling $179,000.
  • Oversaw teller performance and conducted performance reviews, leading to a 50% overall improvement in team efficiency.
  • Mentored junior tellers, increasing their transaction accuracy by 68% within a 6-week period.
  • Created individualized teller development plans that led to a 37% improvement in team engagement and job satisfaction within several months.
  • Coordinated risk assessments for the branch, implementing 9 mitigation strategies that decreased incidences by 59%.
  • Led branch-wide compliance training programs, ensuring all staff adhered to initiative, passing audits with zero penalties.

Affiliations

  • Continuing Education in Compliance and Security, American Banking Institute
  • Institute of Financial Operations (IFO) Professional Affiliations
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Attendee, International Cash Handling Conference 2023
  • National Association of Social Workers
  • Lions Club
  • Attendee, Retail Banking Leadership Conference 2015
  • ABA Certificate in Bank Branch Management
  • Society for Human Resource Management (SHRM) – Bank Retail Branch Management

Certifications

  • Certificate in Financial Operations Excellence – Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists
  • Professional Teller Certification - category
  • Certified Personal Finance Counselor (CPFC) - program
  • Salesforce
  • Apple Certified Associate (ACA)
  • Lead Teller Supervisory Skills Certification – category
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Customer Service Specialist (CCSS) - Harbor & Co.

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Rachel B.Applying for grad programs.

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Sheila J.Helped me get my first job!

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I love Rocket Resume! It helps me put my ideas and career into perfectly explained words that the bots didn't reject. They make your resume stand out from the crowd! Thanks!

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Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

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Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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WhitneyFriendly support.

I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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