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Skills

  • Team management
  • Customer retention strategies
  • Data-driven decision making
  • Organization
  • Strategic planning
  • Client communication
  • End-to-End Product Execution
  • Team building
  • Regulatory compliance
  • Budgeting and Allocation 

Work Experiences

  • Achieved industry-leading results for category customers through optimized.
  • Captured $78,000-worth of new business opportunities.
  • Experimented with marketing channels such as paid acquisition, social media, and creating new content.
  • Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Orchestrated method and system advertising campaigns to drive marketing efforts.
  • Benchmarked performance metrics against competitors, leading to strategic pivots that captured $103,000-worth of new business opportunities in Miscellaneous.
  • Captured feedback to improve NPS scores.
  • Worked with senior sales, engineering, and other business development executives to develop vertical market best practices marketing initiatives and media positioning.
  • Advised product development teams on how to improve products based on customer feedback.
  • Achieved a 76% reduction in technical support queries.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 64% sales growth post-launch.
  • Adept at leveraging competitive analysis.
  • Expert at keeping track of trends and seizing new opportunities.
  • Accomplished manager in product positioning and messaging, driving engagement in Phoenix by 77% through tailored communication strategies.
  • Collaborated with customer success teams.
  • Achieved a 73% increase in product knowledge retention.
  • Achieved record-setting improvements in customer retention by 83%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excited to bring my process improvement experience to my new position.

Accomplishments

  • Utilized AI and machine learning models to personalize product recommendations for enterprise users, increasing upsell opportunities by 52%.
  • Chaired regular cross-functional sprint reviews, ensuring all teams aligned on product vision and reducing release cycle times by 23%.
  • Introduced localized product features leading to 77% adoption increase in the West Coast, supporting the company’s international expansion strategy.
  • Reduced product support tickets by 20% after introducing new help center content and improving in-product guidance based on customer data.
  • Documented and resolved category which led to standard.
  • Led cross-departmental initiatives to introduce customer success strategies, improving customer satisfaction scores by 15 points.
  • Integrated sales enablement training across regional teams, directly supporting 12 product wins and driving overall pipeline growth by 38% %.
  • Developed and implemented a competitive analysis framework that identified key differentiation areas and strategically influenced feature prioritization, resulting in 21% improved market positioning.
  • Established KPIs and success metrics for new products, leading to measurable success with category where 33% of users activated within 2 months.
  • Orchestrated successful go-to-market rollout for procedure, contributing to incremental revenue growth of $12 within the past year.

Affiliations

  • Toastmasters
  • User Experience Professionals Association (UXPA)
  • Freemason
  • Certified SAFe® Product Owner/Product Manager (Scaled Agile Certification)
  • Association for Computing Machinery
  • Jaycees
  • Project Management Institute
  • International Business Innovation Association (InBIA)
  • Association of Information Technology Professionals
  • Professional Association for Customer Engagement (PACE)

Certifications

  • Certified Enterprise Risk Analyst (CERA) – Harbor & Co., 2018
  • Professional Scrum Master I (PSM I), Scrum.org 2020
  • Lean Six Sigma Green Belt - Northwind - 2020
  • Google Analytics Individual Qualification (Google, 2021)
  • Certified Cloud Security Professional (CCSP) - program², 2024
  • Certified in Production and Inventory Management (CPIM) - APICS 2022
  • Salesforce
  • CompTIA Network+
  • Certified Customer Success Manager (CCSM) – framework
  • CompTIA Security+

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