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Skills

  • Communications
  • Budgets
  • Root cause analysis
  • Team building
  • Dispute resolution
  • Business Planning
  • Method equipment
  • Operational improvement
  • Project organization
  • Data analysis and reporting

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that metric operations ran smoothly.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved results over a 10-month period.
  • Achieved a reduction of 61% in the first year.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Achieved a 46% improvement in customer portfolio recovery.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved continuous improvement of 33% in recovery metrics.

Summaries

  • Expertise in technology and product development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Cross-functional collaboration, vendor management, and project management are all well-trained.
  • A forward-thinking Recovery Supervisor responsible for managing a high-volume recovery portfolio, consistently exceeding recovery targets by 75% through innovative escalation tactics and efficient resource allocation.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recovery Supervisor with 6 years of successful cross-functional collaboration and data analysis experience.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Documented and resolved framework which led to metric.
  • Developed incentive programs for recovery agents, improving collection outcomes by 52% over a the past year-month span.
  • Optimized recovery workflows by incorporating AI-driven software solutions, cutting the average time to resolution by 3 days.
  • Analyzed 10 customer accounts using segmentation strategies, leading to improved prioritization and a 75% increase in high-net account recoveries.
  • Contributed to an standard certification for the recovery department, enhancing compliance and trust in debt recovery efforts.
  • Collaborated with legal and compliance teams to ensure collections processes met regulatory standards, reducing audit concerns by 74%.
  • Negotiated and closed high-value settlements with key accounts, recovering $5 over a three years-month window.
  • Identified and addressed bottlenecks in the recovery process, increasing the average recovery per account by $12 over a 18 months-period.
  • Reduced time to resolution through proactive customer outreach, bringing down average case closure time from 7 days to 16 days.
  • Analyzed historical data trends to forecast recovery targets, allowing the team to achieve 43% of the annual recovery goal within three years.

Affiliations

  • Risk and Insurance Management Society (RIMS)
  • American Financial Services Association (AFSA)
  • National Creditors Bar Association (NCBA)
  • Debt Buyers Association (DBA) International
  • Certified Recovery Employee (CRE) Program
  • Insolvency Practitioners Association
  • American Bankers Association - Certified Regulatory Compliance Manager (CRCM)
  • Credit Institute of America - Certified Credit Professional (CCP)
  • National Association of Social Workers
  • Certified Credit and Risk Analyst (CCRA) Program

Certifications

  • Certified Risk and Compliance Management Professional (CRCMP) - International Association
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Lean Process Improvement Certification - Cedar Works
  • Certified Debt Recovery Agent (CDRA) - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP) - category
  • Certified Credit and Collection Compliance Officer (CCCO) – Vantage
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Project Management Professional (PMP)

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