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Skills

  • Problem-solving
  • Cross-functional collaboration
  • Process improvement
  • KPI monitoring
  • Mentoring and coaching
  • Change Management
  • Cost reduction strategies
  • Relationship development
  • Goal Setting for Employees
  • MS Office

Work Experiences

  • Improved the game's control systems and monitoring procedures to ensure that it met framework standards.
  • Contributed to a significant 70% increase in positive reviews.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Conducted daily inspections to ensure cleanliness and organization of the workspace, enhancing safety standards and reducing violations.
  • Transported SAP to the past year customer locations.
  • Contributed to a 77% improvement in customer satisfaction ratings.
  • Achieved results across three years.
  • Consistently exceeded targets for 24% by 81%.

Summaries

  • Coached teams to meet and exceed company targets.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Award-winning Shift Lead Supervisor with a history of reducing operational costs by $18 in 2015 through innovative labor management solutions.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Gaming professional with a strong leadership background and a thorough understanding of related laws, best practices, and unauthorized behavior.
  • Consistently met KPI targets.
  • Collaborative team leader.
  • Achieved a 55% reduction in workplace incidents.
  • Achieved a 75% decrease in turnover.

Accomplishments

  • Actively monitored performance metrics and adapted strategies, leading to a continuous improvement of 22% in shift productivity over 6 months.
  • Led the transition to digital shift scheduling and timekeeping software, saving an estimated 14 hours of admin work per week.
  • Implemented motivational strategies for staff, resulting in a 54% improvement in punctuality and attendance over several months.
  • Personally resolved customer complaints within the past year hours on average, improving overall customer satisfaction scores by 35%.
  • Resolved product issue through consumer testing.
  • Developed a system for prioritizing tasks that decreased response time for high priority items, improving team output by 85%.
  • Coordinated with product to ensure successful implementation of new Adobe Creative Suite, increasing process efficiency by 44%.
  • Reviewed vendor contracts and negotiated better terms, reducing raw material costs by 3 without compromising quality standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated inventory order accuracy with vendors, reducing overages and shortages by 73%.

Affiliations

  • Association for Computing Machinery
  • American Management Association (AMA)
  • Society for Human Resource Management (SHRM) Member
  • Certifications in Lean Six Sigma Methodologies
  • Society of Workforce Planning Professionals (SWPP)
  • Certified Team Leader, CPA
  • International Association of Productivity Providers
  • National On-Shift Operations Management Association
  • Employee Relations Professionals Network
  • Association of Information Technology Professionals

Certifications

  • Soft Skills for Leadership (category, 2017)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Conflict Management (standard, 2022)
  • Effective Team Management Certification (Brightline, 2015)
  • Certified Professional in Team Leadership - Brightline, 2023
  • Employee Productivity Maximization Specialist (2022)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe

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