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Skills

  • Data entry
  • HIPAA compliance knowledge
  • Conflict resolution with patients
  • Detail-oriented data management
  • Claim rejection reduction strategies
  • Medical insurance
  • Communication with healthcare professionals
  • Communications
  • Appointment scheduling optimization
  • System updates

Work Experiences

  • Collaborated with physicians and administrative teams.
  • Analyzed patient onboarding performance.
  • Boosted satisfaction by 22%.
  • Conducted 11 patient assessments per the past year, providing clear and concise reports to clinical teams for care planning.
  • Achieved results in Qsystem.
  • Conducted 15 patient assessments.
  • Analyzed demographics for strategic planning.
  • Used Tableau to make appointments.
  • Achieved results within two years.
  • Addressed patient concerns.

Summaries

  • Patient Service Representative with 6 years of healthcare experience.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Analytical Clinical Intake Coordinator who created detailed demographic and intake reports that informed strategic planning for the finance team.
  • Boosted efficiency in patient intake forms.
  • Analytical Clinical Intake Coordinator.
  • Costs were consistently reduced while profits were increased.
  • Collaborative Clinical Intake Coordinator known for bridging gaps between departments and facilitating smooth multi-disciplinary case coordination with a patient-first approach.
  • Achieved a 38% satisfaction rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with third-party providers.

Accomplishments

  • Streamlined intake process for 18 patients per three years, reducing average processing time by 31%.
  • Effectively communicated with 13 patients daily, coordinating with healthcare providers to arrange initial appointments and gather required documents.
  • Engaged with administrative staff to re-engineer intake procedures using Jira, thereby reducing patient wait times by 70%.
  • Documented and resolved category which led to metric.
  • Trained intake team members in category, leading to a consistent approach that improved data accuracy by 38% %.
  • Developed and successfully implemented an automated patient intake tracking system in ServiceNow, reducing errors by 79% and improving overall departmental efficiency.
  • Conducted data analysis on clinic throughput and intake rates, identifying bottlenecks that were addressed to boost productivity by 37%.
  • Devised and implemented strategies that reduced no-show appointments by 80% through improved communication and intake follow-up.
  • Designed individualized intake procedures for category patients, ensuring a comprehensive, patient-centered approach that resulted in process.
  • Performed comprehensive intake assessments for patients, ensuring accurate information for 11 treatment plans while minimizing data entry errors through quality control initiatives.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • International Association of Administrative Professionals
  • American Society for Healthcare Risk Management (ASHRM)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Toastmasters
  • Society of Human Resource Management
  • Association of Behavioral Health Administrators (ABHA)
  • American Marketing Association
  • National Association for Addiction Professionals (NAADAC)
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Health Information Technology Certification (HIT) - 2020 - Summit Group
  • Certified Medical Scheduling and Concierge Staff (CMSCS)
  • Certified Patient Account Technician (CPAT)
  • Lean Six Sigma Green Belt (Healthcare) - Beacon Labs
  • Healthcare Coordination and Documentation Certification
  • Certified Healthcare Access Associate (CHAA) 2021
  • Certified Public Accountant
  • Front Office Skills Certification (FOS) - Brightline
  • Certified Healthcare Administrative Professional (cHAP)
  • CPR and First Aid Certification - standard

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