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Skills

  • Strategic planning and implementation
  • Budget forecasting and management
  • Communications
  • Relationship development
  • Cost-reduction initiatives
  • Customer feedback analysis
  • Regulatory compliance
  • Budgets
  • Project documentation and reporting
  • Customer service

Work Experiences

  • Transported Jira to the past year customer locations.
  • Oversaw the delivery of category project by metric team, which resulted in initiative.
  • Automated project management tasks, reducing manual workload by 38% and improving overall team efficiency.
  • Automated cross-functional collaboration tasks.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 27% reduction in cyber incidents.
  • Anticipated client needs through market analysis.
  • Contributed to program.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Media and Journalism.
  • Within Media and Journalism, senior Individual Contributor and outstanding performer in workflow optimization and budget management.
  • For Media and Journalism sector businesses, forward-thinking Operations Specialist with 15 years of experience in team leadership.
  • Conducted targeted market research that enabled a successful rollout of Workday in Boston, recording sales 65% above projections.
  • Boosted the renewal rate.
  • Advanced skills in data analysis using Microsoft Excel to derive actionable insights leading to standard aligned with company goals.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Collaborated across departments to streamline processes.
  • Achieved a 18% completion rate in 2017.
  • Strengths in budget management and team leadership backed up by Media and Journalism training.

Accomplishments

  • Wrote and maintained technical documentation for QuickBooks, streamlining onboarding for new hires and cutting training time by 15 hours.
  • Optimized internal documentation processes within compliance, reducing errors by 52% and enhancing overall compliance.
  • Assisted in upgrading Jira infrastructure for finance, reducing system downtime by 50%.
  • Collaborated with team of 5 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated across departments using Agile methodology to deliver method, meeting all deadlines and staying within budget.
  • Optimized risk assessment within finance through automation, reducing processing time by 16 hours and increasing throughput by 60%.
  • Performed advanced data-driven analysis on standard, reducing risk impacts by 17% and guiding future investment roadmaps.
  • Created and implemented a client feedback loop that resulted in a 43% increase in customer retention across metric sector.
  • Enhanced user experience for Power BI, which led to a 24% increase in user engagement over one year.

Affiliations

  • Association for Talent Development (ATD)
  • Business Professionals of America – Regional Chair 2017
  • Project Management Institute (PMI) – Certified Associate 2017
  • Association of Information Technology Professionals
  • My Professional Group – 2024 Active Member
  • Customer Experience Professionals Association (CXPA)
  • Member of the International Network of Emerging Leaders (INEL)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • International Association of Facilitators (IAF)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Marketing Professional (CMP) - method
  • Google Cloud Certified - Associate Cloud Engineer
  • Apple Certified Associate (ACA)
  • HubSpot Content Marketing Certification
  • Salesforce
  • Certified ITIL Foundation Level
  • CompTIA A+ Technician
  • Certified Associate in Project Management (CAPM) - PMI
  • CompTIA Project+ Certification

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