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Skills

  • Healthcare staff recruitment strategies
  • Continuous process improvement
  • Training and development
  • Employee engagement enhancement
  • Staff management
  • Multisite practice coordination
  • Medication dispensing
  • Training and mentoring
  • Seasoned in medical clinical procedures
  • Data-driven decision making

Work Experiences

  • Championed patient safety initiatives and achieved an improved safety compliance rating of 27% during state audits.
  • Achieved a 41% increase in practice reimbursement rates.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Collaborated with department heads to streamline workflows, resulting in a 16% increase in patient throughput at Austin.
  • Achieved a 58% annual reduction in material waste.
  • Audited coding processes across all practices.
  • Achieved improved safety compliance rating.
  • Collaborated with the board of directors.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 2%.
  • Achieved 56% growth in patient base.

Summaries

  • Achieved service line growth.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional communicator and proven problem solver.
  • 3 junior practice managers were promoted to senior roles.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Area Practice Manager is a multi-talented Area Practice Manager who is consistently rewarded for planning and operational improvements.
  • Bringing a successful career history of more than 9 years to the table.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With more than 7 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.

Accomplishments

  • Developed and implemented standardized training protocols for clinical staff, reducing employee turnover by 17% within several months.
  • Increased clinic revenue by implementing patient retention programs and referral processes, resulting in a 57% boost in new patient acquisition within 18 months.
  • Optimized clinical supply chain management, negotiating new contracts that reduced medical supply costs by 80% annually.
  • Enhanced quality control processes, improving clinic accreditation scores by 31% and ensuring compliance with industry regulations and standards.
  • Implemented patient flow optimization strategies in high-volume clinics, reducing wait times by 72% and increasing patient satisfaction by 37%.
  • Collaborated with clinical heads and finance teams to align budgeting with clinical goals, leading to $28,000 savings in operational costs over 2022.
  • Led the integration of new patient billing software across 3 locations, reducing billing cycle times by 64% and improving payment collection rates.
  • Analyzed financial performance data to recommend business strategies, increasing profit margins by 58% without compromising on quality of patient care.
  • Documented and resolved system which led to metric.
  • Facilitated the launch of community health programs targeted at underrepresented populations, reaching 5 new patients and increasing clinic visits by 75%.

Affiliations

  • American Marketing Association
  • America's Essential Hospitals (AEH)
  • Institute for Healthcare Improvement (IHI)
  • National Association of Community Health Centers (NACHC)
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM)
  • American College of Healthcare Executives (ACHE)
  • American Society for Quality (ASQ)
  • Project Management Institute
  • American Medical Informatics Association

Certifications

  • Human Resources Certification (PHR/SPHR) - 2015 - HR Certification Institute (HRCI)
  • Certified Professional Practice Manager (CPPM) - 2024 - The American Academy of Professional Coders (AAPC)
  • Certified Professional in Patient Safety (CPPS) - 2018, Institute for Healthcare Improvement (IHI)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Professional Coder (CPC) - 2018, AAPC
  • CompTIA Network+
  • Certified Healthcare Financial Professional (CHFP) - 2015 - HFMA

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