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Skills

  • Customer Relationship Management (CRM)
  • Agile
  • Social media content creation
  • Animal care and welfare education
  • Operational analysis
  • Process improvement
  • Budget Management
  • Algorithm implementation
  • Code reviews
  • Advanced SAP knowledge

Work Experiences

  • Collaborated effectively with cross-functional design teams to create software solutions that significantly improved overall functionality and performance on the client side.
  • Boosted applications by 57%.
  • Worked with network engineering staff to assess hardware and software requirements for the development of a new system.
  • Created program scripts for daily maintenance tasks such as indexing and table analysis.
  • Achieved a 20% increase in daily operational efficiency.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of system databases over a three years period.
  • Met with internal customers on a regular basis to discuss the status of application development projects, new project proposals, and software-related technical issues.
  • Addressed behavioral issues in adopted pets.
  • Collaborated with public relations teams to craft awareness campaigns, resulting in local media coverage that boosted applications by 19%.
  • Achieved reduction over two years.

Summaries

  • Within Miscellaneous, senior Adoption Center Coordinator and outstanding performer in client relations and workflow optimization.
  • Accomplished animal care professional with 2 years of experience leading staff, boosting productivity by 29% through the implementation of a new CRM system for application processing.
  • Accomplished in developing spay and neuter advocacy programs.
  • Achieved a 85% improvement in animal well-being.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adoption Center Coordinator with 9 years of successful stakeholder engagement and quality assurance experience.
  • Compassionate center coordinator experienced in creating educational materials for adopters, leading to a 26% reduction in pet returns due to behavior mismanagement.
  • Amplified visibility of available pets.
  • Collaborative leader credited with reducing adoption paperwork by 80%.
  • Achieved consistent 38% growth in adoption applications.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and managed a team of adoption counselors, contributing to 33% increase in successful adoptions and post-adoption success rates.
  • Forged partnerships with 9 local transportation services to optimize animal transport for adoptions, reducing travel-related delays by 77%.
  • Sourced new veterinary partnerships in Portland, resulting in 31% reduction in average continuous care costs for adopted animals.
  • Established a structured foster-to-adopt program, which increased adoption placement rates by 77% over 6 months.
  • Documented and resolved method which led to initiative.
  • Led the shelter’s transition to a cloud-based management system, improving database access and streamlining administrative functions, resulting in time savings of initiative weekly.
  • Introduced an automated check-in system for adoption events, reducing process times and improving overall attendee satisfaction by 59%.
  • Developed community partnerships and outreach programs that raised public awareness about pet adoption and care, leading to a 42% increase in event attendance.
  • Developed a volunteer recruitment and retention program that boosted volunteer retention rates by 62% over three years.

Affiliations

  • Lions Club
  • American Medical Informatics Association
  • Humane Society Veterinary Medical Association (HSVMA)
  • National Animal Care & Control Association (NACA)
  • Local Animal Shelter Support Network
  • International Association of Animal Behavior Consultants (IAABC)
  • North American Veterinary Community (NAVC)
  • American Marketing Association
  • Animal Welfare League of America (AWLA)
  • Companion Animal Behavior Therapy Study Group

Certifications

  • Society of Animal Welfare Administrators (SAWA) Leadership Certification
  • Fundamentals of Animal Care - program
  • First Aid/CPR Certified
  • Pet First Aid and CPR Certification - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Animal Shelter Operations and Management - method
  • ServSafe
  • Certification in Humane Education - standard
  • Salesforce
  • Companion Animal Euthanasia Training - initiative

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