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Skills

  • Cash application
  • Customer service
  • Training program development
  • Metric equipment
  • Collections performance optimization
  • Communications
  • Credit risk analysis
  • Process improvement
  • Account settlement negotiation
  • Relationship development

Work Experiences

  • Collaborated with internal sales and billing departments to ensure that collections issues were resolved amicably, thus maintaining a 78% customer satisfaction rating.
  • Achieved a 52% uplift in recovery.
  • Assisted in creating and implementing a quality assurance program to assess collection call techniques, improving overall team performance.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a significant annual decrease in unpaid invoices.
  • Contributed to an $12 annual revenue increase.
  • Avoided potential litigations.
  • Achieved results over the past year.
  • Communicated effectively with over 15 distressed clients per week.

Summaries

  • Collaborated with account managers.
  • Adapted collection strategies.
  • Consistent recognition for outstanding performance in debt collection.
  • Professional Debt Collector is a multi-talented Professional Debt Collector who is consistently rewarded for planning and operational improvements.
  • Achieved favorable settlements within 6 months.
  • Achieved a 18% increase in recovered debts.
  • Adhered to federal and state collection laws.
  • Collaborated with legal counsel.
  • Collaborated internally with account managers and externally with clients to successfully resolve disputes, leading to recovery of 59% in matured accounts.
  • Consistent track record of exceeding monthly collection targets by 70%, contributing to an annual revenue increase of $9.

Accomplishments

  • Improved customer retention by offering tailored debt restructuring solutions, maintaining 66% of client accounts after initial collection contact.
  • Implemented a new customer escalation process, reducing the time to resolve disputes by 64%.
  • Documented and resolved procedure which led to method.
  • Facilitated the transition of 39% of delinquent customers to current payment status by executing customized repayment plans.
  • Created comprehensive monthly reports on collection effectiveness, aiding in strategic decision-making for portfolio management.
  • Collaborated with legal teams to initiate formal demand and settlement agreements, facilitating recovery of $37,000 in overdue balances.
  • Collaborated with team of 3 in the development of procedure.
  • Achieved 57% collection rate on accounts overdue for more than 15 days by utilizing strategic communication protocols.
  • Reduced average collection call handling time by 19% by developing a more efficient scripting and handling protocol.
  • Supported legal debt dispute resolution, leading to favorable settlements in 85% of litigated cases, resulting in the recovery of $188,000 in assets.

Affiliations

  • Commercial Collection Agency Association (CCAA)
  • Alliance of Credit Professionals (ACP)
  • Strategic Account Receivable Management (SARM)
  • National Institute for Collection Professionals (NICP)
  • Jaycees
  • National Association of Social Workers
  • Institute of Financial Operations (IFO)
  • American Financial Services Association (AFSA)
  • Society of Women Engineers
  • American Society of Safety Professionals

Certifications

  • Online Debt Collection Training Program Certification
  • CompTIA A+ Technician
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Receivables Compliance Professional (CRCP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Credit Counselor (CCC)
  • Apple Certified Associate (ACA)
  • Credit and Debtor Information System (CDIS) Certification
  • Professional Collection Specialist Certification (PCS)

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