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Skills

  • Financial statement analysis
  • Churn Rate Mitigation
  • KPI tracking and performance analysis
  • Account settlement negotiation
  • Relationship development
  • Risk assessment and mitigation
  • Customer service
  • Team leadership and development
  • Metric equipment
  • Team management

Work Experiences

  • Consistently exceeded monthly collection targets.
  • Achieved 38% fewer defaults.
  • Consistently exceeded monthly collection targets by 42%, contributing to an $12 annual revenue increase.
  • Communicated effectively with over 11 distressed clients per week, offering tailored solutions to resolve payment issues efficiently.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advised clients on steps to avoid legal repercussions by developing realistic repayment schedules based on income assessments.
  • Collaborated with internal sales and billing departments.
  • Collaborated with supervisors and legal counsel to escalate legal actions for accounts exceeding $138,000 in overdue balances.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with supervisors and legal counsel.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Collaborated with legal counsel.
  • Consistent track record of exceeding monthly collection targets.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Accounts Receivable Specialist with 16 years of experience in the accounts receivable department.
  • Achieved results over three years.
  • Advanced in data analytics.
  • Applied precise debt portfolio management techniques.

Accomplishments

  • Collaborated with a team of 6 collection agents, resulting in a 82% reduction in delinquent account closures over two years.
  • Supported legal debt dispute resolution, leading to favorable settlements in 85% of litigated cases, resulting in the recovery of $188,000 in assets.
  • Documented and resolved procedure which led to method.
  • Prepared and executed legal escalation processes for overdue accounts exceeding $245,000, ensuring timely recovery actions with legal counsel.
  • Recovered outstanding debts in record time by establishing collaborative relationships with external collection agencies and credit reporting institutions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 57% collection rate on accounts overdue for more than 15 days by utilizing strategic communication protocols.
  • Recovered $216,000 in outstanding balances by utilizing structured negotiation tactics and payment flexibility options.
  • Streamlined account recovery processes, improving successful recovery rates for large clients by 22% within 18 months.
  • Resolved product issue through consumer testing.

Affiliations

  • American Society of Safety Professionals
  • Commercial Collection Agency Association (CCAA)
  • American Collectors Association (ACA) International
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • National Association of Retail Collection Attorneys (NARCA)
  • Institute of Financial Operations (IFO)
  • Mentor, Collection Industry Certified Professional Training Program
  • Lions Club
  • Society of Human Resource Management

Certifications

  • Certification in Fair Debt Collection Practices Act (FDCPA) Compliance
  • FDCPA and FCRA Certified Expertise in Debt Collection
  • Negotiation Skills for Collections Professionals Certification
  • Certified Credit Counselor (CCC)
  • CompTIA A+ Technician
  • Certified Portfolio Delinquency Management Expert (CPDME)
  • Professional Collection Specialist Certification (PCS)
  • Certified Regulatory Compliance Manager (CRCM) for Debt Collection
  • Certified Judgment Recovery Specialist (CJRS)
  • Certified Dispute Resolution Specialist (CDRS)

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