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Skills

  • Academic administration
  • Budget creation
  • Regulatory compliance
  • Community relations
  • Employee engagement tracking
  • Relationship development
  • Policy development and enforcement
  • Supervision
  • Gamified learning implementation
  • First Aid/CPR

Work Experiences

  • Automated the tracking process for learning progress, ensuring that 17 employees stayed compliant with required certifications.
  • Automated the tracking process for learning progress.
  • Answered 4 calls per one year to help customers with their questions and concerns.
  • Transported SAP to several months customer locations.
  • Achieved Top Performer recognition for content quality.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Worked with Learning Administrator to create functional budgets within the budgetary constraints.
  • Had an excellent attendance record and was always on time for work.
  • Created a school budget and presented it to the school board, along with recommendations for hiring, capital expenditures, and cost-cutting measures.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved attendee satisfaction scores of over 73%.
  • Accomplished Learning Administrator.
  • Learning Administrator is a multi-talented Learning Administrator who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Aligned learning paths with corporate goals.
  • A results-oriented Learning Administrator leveraging Learning Management Systems (LMS) to boost compliance course completion rates by 43% while maintaining high user satisfaction.
  • 17 years of experience managing high-performing faculty to foster student relationships and ensure effective education delivery.
  • Achieved a 30% increase in learner engagement.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Contributed to a 70% increase in on-time audit completions.

Accomplishments

  • Liaised with IT to implement multi-language course offerings, bolstering international employee engagement and retention by 63% in 2015.
  • Collaborated with customer success on the integration of external certification programs (ITIL) into the company LMS, increasing employee professional certifications by 53% in 2021.
  • Facilitated 15 cross-functional workshops, leading to a significant Outstanding Service Award from Beacon Labs for fostering company-wide learning culture.
  • Led quarterly workshops for employees in Phoenix, driving a 80% increase in employee engagement with training initiatives.
  • Improved accessibility of learning materials by introducing mobile-friendly modules, resulting in a 44% increase in mobile-user engagement.
  • Resolved product issue through consumer testing.
  • Led the implementation of a new Learning Management System (initiative) for 11 employees, achieving 69% adoption within one year.
  • Built customizable dashboards for leadership to measure employee progress in training programs, leading to the identification of 18 opportunities for skill development.
  • Developed and launched tailored onboarding programs, reducing new hire ramp-up time by 70%.
  • Integrated learning analytics tools and metrics, enhancing personalized learning recommendations and improving course outcomes by 57%.

Affiliations

  • Association for Talent Development (ATD)
  • Association for Educational Communications and Technology (AECT)
  • Association of Corporate Training Professionals
  • Society for Applied Learning Technology (SALT)
  • Society of Human Resource Management
  • Jaycees
  • National Association of Social Workers
  • Society for Human Resource Management (SHRM)
  • Association for Leadership Educators (ALE)
  • American Society for Training & Development (ASTD)

Certifications

  • Certified Professional in Training Management (CPTM) – Training Industry
  • Agile Learning and Development Fundamentals Certification - Beacon Labs
  • Salesforce
  • Certified Public Accountant (CPA)
  • Fundamentals of Learning Design Certificate - Summit Group
  • Data-Driven Learning Program Development - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Digital Learning Design Specialization - Coursera
  • ELearning Instructional Design Certificate, Lakeside Partners
  • Train-the-Trainer Certification – Brightline

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