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Skills

  • Process improvement
  • Extremely organized
  • Data entry
  • Public speaking
  • User interface understanding
  • Staff development
  • Sales pipeline management
  • Operational improvement
  • Team Leadership
  • Relationship development

Work Experiences

  • Quickly identified problems and alerted Closer to any potential project delays.
  • Invented
  • Responded quickly to customer concerns and resolved framework issues using team leadership and stakeholder engagement.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Prepared preliminary settlement statements and loan closing instructions for title companies and closing agents to review.
  • Validated and audited final signed documents in accordance with state, county, and investor guidelines.
  • Double-checked that government-backed loans adhered to strict agency guidelines.

Summaries

  • Professional with over 7 years of experience in project management and process improvement initiatives across the enterprise.
  • Fluent in both English and Spanish.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer service specialist with 10 years of standard experience who is dedicated and detail-oriented.
  • Ambitious
  • Closer is articulate and driven to succeed.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Focused on customer service
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.

Accomplishments

  • Led workshops on advanced sales closing techniques, benefiting 5 sales reps with an average closing rate increase of 35%.
  • Devised winning closing strategies that resulted in $12 in net new business in 2015.
  • Managed pre-close communications with clients, reducing lost deals during final stages by 18% while improving client satisfaction scores.
  • Led a high-performing team of 14 sales professionals to achieve 53% over company-wide quarterly revenue goals.
  • Established a client-centric sales model that boosted retention and allowed the company to save $8 annually in lost revenue.
  • Masterfully mitigated client objections during late-stage sales, resulting in recovering 14 deals previously lost or jeopardized.
  • Designated as a top closer, signing 4 new clients and growing sales by 47%.
  • Streamlined contract handover to account management, reducing onboarding issues by 53% and ensuring smoother client transitions.
  • Secured contracts with global clients, contributing $10 in annual recurring revenue (ARR) for Ironclad Systems.
  • Achieved regional recognition by closing 14 enterprise contracts, contributing over 53% to the division’s quarterly revenue.

Affiliations

  • International Sales & Marketing Professionals (ISMP)
  • National Association for Negotiation Experts
  • Sales Career Development Network
  • Sales Management Association (SMA)
  • National Association of Social Workers
  • Revenue Optimization Roundtable (ROR)
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Sales Leadership Alliance (Focused on Sales Quota Achievement)

Certifications

  • Advanced Sales Negotiation Certification - Harvard Business School Online
  • Digital Sales Certification - LinkedIn Learning
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data-Driven Sales Performance Analyst - Asana
  • High-Ticket Closing Certification - process
  • Certified Public Accountant (CPA)
  • Certified Client Needs Assessment Professional - Brightline
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • First Aid/CPR Certified
  • Certified Inside Sales Professional (CISP) - American Association of Inside Sales Professionals (AA-ISP)

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